Allianz

2 months ago

Solutions Architect (f/m/d) - Operational Excellence (Frankfurt, DE, 60323)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead the end-to-end ServiceNow platform, drive cloud-native and API-driven ecosystem adoption, and steer AI-enabled architecture and governance. Collaborate with Product Owners, Enterprise Architecture, and Cloud teams to industrialize AI use cases, ensure regulatory alignment, and deliver value through Agile delivery in a global IT services context.

Location: Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the end-to-end ServiceNow platform, including observability and event-management architecture, spanning ITSM, ITOM, ITAM, Security Operations and enterprise workflows; define and continuously evolve the platform vision, roadmap, architectural guardrails, and target state
•Lead the evolution toward a cloud native, SaaS first, API driven ecosystem, integrating observability, monitoring, DevOps / DevSecOps, and enterprise tooling to improve automation and resilience
•Drive AI, GenAI, and Agentic AI adoption, enabling predictive operations, autonomous remediation, intelligent service desks, knowledge automation, and end-to-end workflow orchestration, aligned with enterprise AI standards
•Design and govern AI-enabled architecture, including data flows, integrations, security controls, explainability, and human-in-the-loop mechanisms to ensure responsible and auditable AI usage
•Partner with Product Owners, Process Owners, Enterprise Architecture, and Cloud teams to industrialize AI use cases, embedding GenAI and agent-based capabilities into standard operating models rather than isolated pilots

Pay and Benefits

Perks:PensionMobility

Key Requirements

•Degree in Information Technology, Computer Science, Engineering, or equivalent practical experience
•8+ years in enterprise IT platforms, IT service management, or digital operations
•5+ years of hands-on experience architecting and operating the ServiceNow platform
•Strong expertise in ServiceNow architecture and workflow design, project management, including ITSM processes, automation, integrations, and event driven patterns
•Proven experience integrating ServiceNow with observability, DevOps / DevSecOps, cloud platforms, and API-based toolchains

Experience:8+ years

Education:Bachelor's

Skills:ServiceNowITSMITOMITAMAPIsDevOpsDevSecOpsAIGenAIWorkflow designCSDMCTAObservabilitySecurityRiskGovernanceAgileJira

Certifications:CTAServiceNow AI PlatformNow AssistCSDM

Languages:EnglishGerman

Tech Stack:ServiceNowITSMITOMITAMDevOpsDevSecOpsAPIsAIGenAICSDMCTADatadogDynatracePrometheusGrafanaJira

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

2 months ago

Solutions Architect (f/m/d) - Operational Excellence (Frankfurt, DE, 60323)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the end-to-end ServiceNow platform, including observability and event-management architecture, spanning ITSM, ITOM, ITAM, Security Operations and enterprise workflows; define and continuously evolve the platform vision, roadmap, architectural guardrails, and target state
•Lead the evolution toward a cloud native, SaaS first, API driven ecosystem, integrating observability, monitoring, DevOps / DevSecOps, and enterprise tooling to improve automation and resilience
•Drive AI, GenAI, and Agentic AI adoption, enabling predictive operations, autonomous remediation, intelligent service desks, knowledge automation, and end-to-end workflow orchestration, aligned with enterprise AI standards
•Design and govern AI-enabled architecture, including data flows, integrations, security controls, explainability, and human-in-the-loop mechanisms to ensure responsible and auditable AI usage
•Partner with Product Owners, Process Owners, Enterprise Architecture, and Cloud teams to industrialize AI use cases, embedding GenAI and agent-based capabilities into standard operating models rather than isolated pilots

Pay and Benefits

Perks:PensionMobility

Key Requirements

•Degree in Information Technology, Computer Science, Engineering, or equivalent practical experience
•8+ years in enterprise IT platforms, IT service management, or digital operations
•5+ years of hands-on experience architecting and operating the ServiceNow platform
•Strong expertise in ServiceNow architecture and workflow design, project management, including ITSM processes, automation, integrations, and event driven patterns
•Proven experience integrating ServiceNow with observability, DevOps / DevSecOps, cloud platforms, and API-based toolchains

Experience:8+ years

Education:Bachelor's

Skills:ServiceNowITSMITOMITAMAPIsDevOpsDevSecOpsAIGenAIWorkflow designCSDMCTAObservabilitySecurityRiskGovernanceAgileJira

Certifications:CTAServiceNow AI PlatformNow AssistCSDM

Languages:EnglishGerman

Tech Stack:ServiceNowITSMITOMITAMDevOpsDevSecOpsAPIsAIGenAICSDMCTADatadogDynatracePrometheusGrafanaJira

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn