NTT

1 year ago

MS Technical Specialist - Linux-6

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Last checked: 20 hours agoStatus: Live

Job Summary

Provide second-line managed services support for clients’ IT infrastructure across multiple technology domains. Proactively monitor queues, resolve incidents and requests within SLA, update and escalate tickets, and identify root causes to prevent repeat issues. Execute changes with proper risk/approvals, support shift handovers, and collaborate with clients, resolver groups, and automation teams. Contribute to maintenance, disaster recovery activities, and continuous improvement via ticket audits and trend reporting.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Proactively monitor work queues and resolve incidents/requests within the agreed SLA.
•Investigate, analyze, and log technical incidents/errors; identify root causes of incidents and problems.
•Update tickets with resolution steps, capture required information for immediate resolution, and escalate when needed.
•Execute changes with clear risk identification and mitigation plans, ensure proper change approvals, and manage shift handovers.
•Collaborate with automation teams to optimize and automate routine tasks; support maintenance activities, audits, trend analysis, and disaster recovery testing.

Key Requirements

•Moderate level years of relevant managed services experience handling cross-technology infrastructure.
•Moderate knowledge of ticketing tools, preferably ServiceNow.
•Moderate working knowledge of ITIL processes.
•Moderate experience working with vendors and/or third parties.
•Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

Education:Bachelor's in IT/Computing

Skills:CommunicationPlanningPositive attitudeWorking under pressureActive listening

Certifications:CCNPCCNAMicrosoft Certified: Azure Administrator AssociateAWS Certified: Solutions Architect AssociateVeeam Certified EngineerVMware certified Professional: Data Centre VirtualizationZertoGoogle Cloud PlatformOracle Cloud Infrastructure (OCI)SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4SAP Technology ConsultantSAP Certified Technology Associate - SAP HANA 2.0Oracle Cloud Infrastructure Architect ProfessionalIBM Certified System Administrator - WebSphere Application Server Network

Tech Stack:LinuxServiceNowITILAzureAWSVeeamVMwareGoogle Cloud PlatformGoogle CloudOracle Cloud InfrastructureOCISAPWebSphere Application ServerDisaster RecoveryZertoPureVxrail

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT