Cloud Managed Services Engineer (L3)

NTT
Malaysia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Collaboration","Problem-solving","Planning","Active listening"]

Provide managed cloud services for clients by proactively identifying, troubleshooting, and resolving cloud incidents and problems. Configure, install, test, and manage client infrastructure to keep services running reliably. Monitor systems and respond to alerts, investigate third-line support issues, and coordinate with vendors. Continuously review service requests and incident data to improve quality, and when needed, manage projects plus deliver disaster recovery implementations and tests.

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FursaFursa
NTT
NTT
2 weeks ago

Cloud Managed Services Engineer (L3)

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Last checked: 7 hours agoStatus: Live

Job Summary

Provide managed cloud services for clients by proactively identifying, troubleshooting, and resolving cloud incidents and problems. Configure, install, test, and manage client infrastructure to keep services running reliably. Monitor systems and respond to alerts, investigate third-line support issues, and coordinate with vendors. Continuously review service requests and incident data to improve quality, and when needed, manage projects plus deliver disaster recovery implementations and tests.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Proactively identify and resolve cloud-based incidents and problems to minimize disruptions and maximize efficiency.
  • •Configure, install, test, and manage client infrastructure to ensure it remains operational.
  • •Conduct system checks, apply monitoring tools, and respond to alerts; ensure issues are identified and logged promptly.
  • •Investigate third-line support calls to find root causes, provide on-site technical support, and collaborate with third-party vendors when needed.
  • •Manage and implement projects within the technology domain when required, including implementing and delivering disaster recovery functions and tests.

Key Requirements

  • •Extensive experience working within a medium to large ICT organization in an engineering function.
  • •Proven managed services experience with excellent knowledge of ITIL processes.
  • •Proficiency in managing platforms including Windows Server Administration, Linux Server Administration, virtualization administration, server hardware, and storage administration.
  • •Experience collaborating with vendors and/or third parties.
  • •A bachelor's degree (or equivalent qualification/work experience) in Information Technology/Computing.
Experience:ICTManaged services
Education:Bachelor's
Skills:CommunicationCollaborationProblem-solvingPlanningActive listening
Tech Stack:ITILWindows ServerLinuxVirtualizationServer HardwareStorage AdministrationMonitoring toolsAutomationDisaster recovery

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn