Customer Specialist

CarMax
United States
Workplace: OnsiteFull timeUSD 15.5 - 32.4 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Support customers end-to-end across buying, selling, and servicing vehicles by guiding sales, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic inspections, help manage inventory check-in/scanning and reconciliation, and complete administrative tasks such as paperwork auditing and payment handling. Coordinate service appointments and ensure repair order invoices are accurate while following CarMax Environmental, Health and Safety requirements.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support customers end-to-end across buying, selling, and servicing vehicles by guiding sales, appraisals, test drives, and financing applications. Perform vehicle condition and cosmetic inspections, help manage inventory check-in/scanning and reconciliation, and complete administrative tasks such as paperwork auditing and payment handling. Coordinate service appointments and ensure repair order invoices are accurate while following CarMax Environmental, Health and Safety requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through vehicle sales, appraisals, test drives, and financing applications.
  • •Assess vehicle conditions and document appraisal details while communicating findings to buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards and handle related administrative paperwork.
  • •Coordinate service appointments and review repair order invoices for accurate billing while following EH&S requirements.

Pay and Benefits

Salary: USD 15.5 - 32.4 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •Deliver strong customer communication while representing CarMax and its products.
  • •Build lasting customer relationships and create win-win solutions.
  • •Demonstrate integrity, respect, and teamwork in a fast-paced environment.
  • •Balance customer needs with business goals while following processes accurately.
  • •Have a High School Diploma (or equivalent) and a valid driver’s license.
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver's license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn