4 days ago

Account Manager, Mid-Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own a portfolio of 50–80 mid-market customers across North America, serving as the primary post-sale contact responsible for retention and expansion. Execute a defined customer success playbook with a proactive monthly cadence, manage renewal-risk escalations, and drive onboarding to time-to-value with the Solutions team. Monitor account health (usage, contracts, sentiment), feed customer feedback to Product/Support/Engineering, and use AI-first workflows to scale your impact.

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own retention for a portfolio of 50–80 mid-market accounts and drive expansion (upsell, cross-sell, seat growth) in partnership with Sales.
•Execute the account management operating cadence: planning, business reviews, and keeping CRM records current.
•Lead customer relationships and escalations, including renewal-risk conversations, to reach decisions quickly.
•Coordinate onboarding and support time-to-value with the Solutions team so adoption sticks.
•Monitor account health (health scores, contracts, product adoption, sentiment), run save plans, and share structured customer feedback; use AI to automate parts of the workflow.

Travel: Low travel

Key Requirements

•Several years in account management or customer success at a B2B SaaS company, owning revenue outcomes for mid-market customers.
•Track record of improving retention and growing accounts; able to discuss the numbers.
•Proactively carry a comparable-sized book and run it with discipline (not just react to inbound requests).
•Comfortable with senior stakeholders and holding commercial conversations about value, price, and risk.
•Practical AI experience in daily work plus hands-on use of CRM/CS tooling (HubSpot a plus).

Experience:B2B SaaSCustomer successAccount managementMid-marketBPOHealthcareTech services

Education:High School

Skills:OwnershipProactiveAnalyticalSelf-directedStakeholder communication

Languages:SpanishPortuguese

Tech Stack:AIChatGPTCRMHubSpotChartMogulAsanaJira

Company Brief

Time Doctor

Provides time-tracking and workforce analytics software that helps remote and distributed teams measure productivity, attendance, and app/web usage. Offers real-time reporting, project time auditing, and integrations to optimize performance and payroll for businesses.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Las Vegas, United States

Founded: 2012

Glassdoor: 4.5

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Time Doctor

4 days ago

Account Manager, Mid-Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own retention for a portfolio of 50–80 mid-market accounts and drive expansion (upsell, cross-sell, seat growth) in partnership with Sales.
•Execute the account management operating cadence: planning, business reviews, and keeping CRM records current.
•Lead customer relationships and escalations, including renewal-risk conversations, to reach decisions quickly.
•Coordinate onboarding and support time-to-value with the Solutions team so adoption sticks.
•Monitor account health (health scores, contracts, product adoption, sentiment), run save plans, and share structured customer feedback; use AI to automate parts of the workflow.

Travel: Low travel

Key Requirements

•Several years in account management or customer success at a B2B SaaS company, owning revenue outcomes for mid-market customers.
•Track record of improving retention and growing accounts; able to discuss the numbers.
•Proactively carry a comparable-sized book and run it with discipline (not just react to inbound requests).
•Comfortable with senior stakeholders and holding commercial conversations about value, price, and risk.
•Practical AI experience in daily work plus hands-on use of CRM/CS tooling (HubSpot a plus).

Experience:B2B SaaSCustomer successAccount managementMid-marketBPOHealthcareTech services

Education:High School

Skills:OwnershipProactiveAnalyticalSelf-directedStakeholder communication

Languages:SpanishPortuguese

Tech Stack:AIChatGPTCRMHubSpotChartMogulAsanaJira

Company Brief

Time Doctor

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Las Vegas, United States

Founded: 2012

Glassdoor: 4.5

Website LinkedIn Glassdoor