Cloud Engagement Consultant

Unit4
Poland
Workplace: HybridFull timePLN 146,526 - 153,747 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Documentation","Proactive","Adaptability"]

Serve as the primary first point of contact for Cloud-related questions and service requests, coordinating timely updates and visibility of SLAs. Drive clear cross-functional stakeholder communication, maintain and improve an AI-driven knowledge base, and optimize search/content discoverability. Ensure documentation meets compliance and security standards, standardize cloud engagement resources and processes, and create user manuals, training materials, and feedback loops to support adoption of new tools and services.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Unit4
Unit4
7 hours ago

Cloud Engagement Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the primary first point of contact for Cloud-related questions and service requests, coordinating timely updates and visibility of SLAs. Drive clear cross-functional stakeholder communication, maintain and improve an AI-driven knowledge base, and optimize search/content discoverability. Ensure documentation meets compliance and security standards, standardize cloud engagement resources and processes, and create user manuals, training materials, and feedback loops to support adoption of new tools and services.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to Cloud inquiries as the primary point of contact in collaboration with Cloud Operations.
  • •Coordinate communication around Cloud service requests, including timely updates and tracking progress toward SLAs and milestones.
  • •Maintain and continuously enhance the AI-driven knowledge repository, improving relevance and discoverability.
  • •Ensure compliance and security standards across documentation and communications, especially for sensitive or regulated information.
  • •Standardize Cloud engagement resources and processes, and create user manuals/training materials while implementing feedback mechanisms to improve engagement tools.

Pay and Benefits

Salary: PLN 146,526 - 153,747 annually
Perks:Remote WorkPaid LeaveWellness Stipend

Key Requirements

  • •Bachelor’s degree in IT, Computer Science, or related field, with 3+ years of Cloud or IT service experience.
  • •Solid understanding of Cloud platforms (Azure, AWS) and related compliance/security standards.
  • •Strong communication and stakeholder management skills across technical and non-technical teams.
  • •Experience with knowledge base management, documentation, and ITSM tools (e.g., ServiceNow).
  • •Organized, proactive, and flexible to support a global 24/7 environment.
Experience:3+ yearsCloudIT services
Education:Bachelor's in IT, Computer Science, or related field
Skills:CommunicationStakeholder managementDocumentationProactiveAdaptability
Languages:English
Tech Stack:AzureAWSServiceNow

Eligibility

Security Clearance:Security clearance

Company Brief

Unit4
Provides cloud ERP, HCM and FP&A software for people-centric organizations (professional services, public sector, nonprofit, higher education), delivering adaptive, self-driving enterprise applications and services globally.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dordrecht, Netherlands
Founded: 1980
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor