Debt Resolution Specialist - Recovery

ClearGrid
Dubai
Workplace: HybridFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsSkills: ["Communication","Negotiation","Organization","Conflict resolution","Ability to handle high-pressure situations"]

Manage recovery of overdue accounts using tailored debt resolution strategies and a proactive, customer-centric approach. Handle delinquent customer outreach, negotiations for settlements or payment plans, and resolution of complex or escalated cases and disputes while maintaining positive customer relations. Ensure compliance with relevant debt collection laws, regulations, and company policies. Track recovery performance metrics, report outcomes, streamline workflows, and coordinate with internal teams and external partners to support successful collections.

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FursaFursa
ClearGrid
ClearGrid
6 months ago

Debt Resolution Specialist - Recovery

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage recovery of overdue accounts using tailored debt resolution strategies and a proactive, customer-centric approach. Handle delinquent customer outreach, negotiations for settlements or payment plans, and resolution of complex or escalated cases and disputes while maintaining positive customer relations. Ensure compliance with relevant debt collection laws, regulations, and company policies. Track recovery performance metrics, report outcomes, streamline workflows, and coordinate with internal teams and external partners to support successful collections.
Location: Dubai
Workplace: Hybrid
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Manage and directly handle debt recovery efforts for overdue accounts.
  • •Develop and implement tailored debt resolution strategies based on customer circumstances.
  • •Initiate contact with delinquent customers to negotiate settlements, payment plans, or full debt recovery.
  • •Maintain professional customer relationships while addressing complex or escalated accounts toward effective and amicable resolutions.
  • •Ensure compliance with debt collection laws and company policies, track recovery metrics, and use collection software to maintain accurate records.

Key Requirements

  • •2+ years of experience in debt resolution with proven debt collection as an agent
  • •Strong understanding of UAE and/or KSA based debt collection (preferred)
  • •In-depth knowledge of debt collection laws, regulations, and best practices
  • •Strong communication and negotiation skills to manage delicate conversations and resolve disputes
  • •Proficiency in debt collection software and tools, with excellent organizational and prioritization skills
Experience:2+ years
Skills:CommunicationNegotiationOrganizationConflict resolutionAbility to handle high-pressure situations
Certifications:Certification in debt collection
Languages:EnglishArabicUrduHindiMalayalam

Company Brief

ClearGrid
ClearGrid is a UAE-based AI-powered debt resolution platform for lenders and credit teams. It automates borrower segmentation, outreach, workflows, and settlement operations using secure, compliant infrastructure and data-driven decisioning.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Revenue: Under USD 1M
Growth: Early Stage Startup
Funding: Seed
Headquarters: Dubai, United Arab Emirates
Founded: 2023
WebsiteLinkedIn