PermitFlow

4 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Customer Success Manager at PermitFlow leads midmarket client relationships in the construction tech space, driving value from onboarding through renewal. You’ll own lifecycle management, collaborate with operations and product, manage at-risk accounts, and contribute to the product roadmap while thriving in a hybrid NYC-based team.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a book of business comprised primarily of contractors and developers in the construction industry, and nurture stakeholder relationships with decision makers and influencers
•Own customer rollout, lifecycle management, and renewal for your book of business
•Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
•Proactively build and project-manage intervention plans for at-risk customers
•Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap

Pay and Benefits

Salary: USD 130,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionEquityRemote WorkPaid LeaveHome OfficeEquipment Stipend

Key Requirements

•3+ years of experience managing mid market customers at early-stage tech startups
•Proven ability to turn product usage data into insights that drive customer success and ROI
•Strong analytical skills, comfortable using BI dashboards to inform success strategies
•Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively

Experience:3+ yearsConstructionMidmarketTech startups

Skills:CommunicationNegotiationProblem-solvingRelationship managementCustomer focus

Languages:English

Tech Stack:BI dashboardsData analysisData visualization

Company Brief

PermitFlow

AI-powered platform that automates and manages construction permitting end-to-end for builders, developers, and contractors — streamlining research, application preparation, submission, and monitoring across U.S. jurisdictions.

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.0

Website LinkedIn Glassdoor

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PermitFlow

4 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage a book of business comprised primarily of contractors and developers in the construction industry, and nurture stakeholder relationships with decision makers and influencers
•Own customer rollout, lifecycle management, and renewal for your book of business
•Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform
•Proactively build and project-manage intervention plans for at-risk customers
•Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap

Pay and Benefits

Salary: USD 130,000 - 180,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVisionEquityRemote WorkPaid LeaveHome OfficeEquipment Stipend

Key Requirements

•3+ years of experience managing mid market customers at early-stage tech startups
•Proven ability to turn product usage data into insights that drive customer success and ROI
•Strong analytical skills, comfortable using BI dashboards to inform success strategies
•Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively

Experience:3+ yearsConstructionMidmarketTech startups

Skills:CommunicationNegotiationProblem-solvingRelationship managementCustomer focus

Languages:English

Tech Stack:BI dashboardsData analysisData visualization

Company Brief

PermitFlow

Industry: Construction Tech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: New York, United States

Founded: 2021

Glassdoor: 4.0

Website LinkedIn Glassdoor