Staff Software Engineer - San Jose, California, United States

Zoom Video Communications
San Jose
Workplace: HybridFull timeUSD 146,700 - 339,300 annuallyFunction: Software EngineeringExperience: 10+ yearsEducation: mastersSkills: ["Technical direction","Mentorship","Collaboration","Problem-solving"]

Improve the quality, reliability, and performance of Zoom’s AI-powered virtual agent by diagnosing agent failures across model behavior, prompt design, and system architecture. Design prompt architectures and prompt chains, build evaluation pipelines to detect regressions, and architect scalable systems for production at scale. Partner with product and model teams across US and China time zones while setting technical direction, mentoring engineers, and driving measurable customer outcome improvements.

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FursaFursa
Zoom Video Communications
Zoom Video Communications
4 days ago

Staff Software Engineer - San Jose, California, United States

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Improve the quality, reliability, and performance of Zoom’s AI-powered virtual agent by diagnosing agent failures across model behavior, prompt design, and system architecture. Design prompt architectures and prompt chains, build evaluation pipelines to detect regressions, and architect scalable systems for production at scale. Partner with product and model teams across US and China time zones while setting technical direction, mentoring engineers, and driving measurable customer outcome improvements.
Location: San Jose
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Diagnose and resolve AI agent quality issues by identifying whether failures stem from model behavior, prompt design, or system architecture, and drive fixes end-to-end.
  • •Design and optimize system prompt architectures, few-shot examples, and prompt chains to improve reliability, accuracy, and resolution rates.
  • •Build and maintain evaluation pipelines to measure agent quality, detect regressions, and validate improvements before production deployment.
  • •Architect scalable, maintainable systems to support high-performance AI agent operation at scale.
  • •Collaborate with product managers, model teams, and engineering leadership across US and China time zones; mentor engineers and influence the team roadmap.

Pay and Benefits

Salary: USD 146,700 - 339,300 annually

Key Requirements

  • •10+ years of software engineering experience with strong system architecture knowledge.
  • •3–5+ years working directly on AI-powered products, LLM-based systems, or conversational AI agents in production.
  • •Track record diagnosing and improving AI agent quality with examples of identifying failure modes and delivering measurable improvements.
  • •Prompt engineering skills, including system prompt design, context management, and prompt chain optimization.
  • •Experience deploying and operating LLM-based systems in production at scale (not only research/prototyping).
Experience:10+ years
Education:Master's
Skills:Technical directionMentorshipCollaborationProblem-solving
Tech Stack:LLMDSPyAPOGEPAPrompt engineeringPrompt chainsSystem promptsEvaluation pipelines

Company Brief

Zoom Video Communications
Provides video conferencing, chat, phone, webinar, and collaboration software for businesses, schools, and individuals. Its platform is widely used for remote meetings, virtual events, and hybrid work communication.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2011
WebsiteLinkedIn