Customer Success Manager

Anthropic
London
Workplace: OnsiteFull timeGBP 135,000 - 165,000 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: bachelorsSkills: ["Strategic mindset","Cross-functional collaboration","Project management","Communication","Customer relationship building"]

Join the EMEA Customer Success team to help enterprise customers adopt Anthropic’s Claude capabilities, including the API, Claude for Enterprise, and Claude Code. Build trusted partnerships, guide customers on best practices, and plan for consumption and seat-based expansion. Monitor usage to optimize value, run QBRs, drive change management and adoption, and capture customer insights that influence research priorities and product roadmap.

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Anthropic
Anthropic
2 days ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Join the EMEA Customer Success team to help enterprise customers adopt Anthropic’s Claude capabilities, including the API, Claude for Enterprise, and Claude Code. Build trusted partnerships, guide customers on best practices, and plan for consumption and seat-based expansion. Monitor usage to optimize value, run QBRs, drive change management and adoption, and capture customer insights that influence research priorities and product roadmap.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted, strategic relationships with key EMEA decision makers and identify opportunities for optimization and expansion.
  • •Become an expert in Anthropic products (API, Claude for Enterprise, Claude Code) and guide customers to the right solutions.
  • •Drive usage planning by understanding current and future consumption/adoption and realized value.
  • •Monitor usage patterns to address underutilization across API and seat-based products and maximize contracted commitments.
  • •Own customer experience across the lifecycle, including comprehensive success plans and Quarterly Business Reviews as the primary conduit between customer and Anthropic.

Pay and Benefits

Salary: GBP 135,000 - 165,000 annually
Perks:Paid LeaveParental LeaveEquity

Key Requirements

  • •6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architect, or Success Engineer.
  • •Experience driving success across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) business models.
  • •Technical fluency to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
  • •Experience explaining and demonstrating technical products to different audiences.
  • •Strong project management skills to manage multiple customer relationships.
Experience:6+ yearsEnterprise AIAI/MLCustomer success
Education:Bachelor's
Skills:Strategic mindsetCross-functional collaborationProject managementCommunicationCustomer relationship building
Languages:EnglishFrenchGermanSpanishItalian
Tech Stack:APIClaude for EnterpriseClaude CodeAI/MLAPI integrations

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn