Alpaca

4 weeks ago

Support AI Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

The Support AI Analyst owns AI-powered support tools and automation initiatives to optimize customer and agent experiences. You will collaborate with Product, Engineering, and Operations to implement, maintain, and improve AI-driven workflows, monitor performance with KPIs, and identify automation opportunities that reduce effort and contact volume while delivering measurable business value.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Own and manage Support AI tools, including chatbots, agent copilots, knowledge retrieval systems, and workflow automation solutions.
•Monitor AI performance, adoption, and effectiveness using defined KPIs and reporting.
•Identify repetitive support workflows and develop AI-driven solutions to reduce manual effort and contact volume.
•Partner with Support leadership to prioritize AI initiatives based on business impact and customer needs.
•Create, test, and optimize prompts, workflows, and automation logic.

Pay and Benefits

Perks:EquityHealth InsuranceHome OfficeMonthly Stipend

Key Requirements

•1-2 years of experience in customer support, support operations, or business operations, within the investment brokerage or financial services industry.
•Experience working with AI tools, chatbots, automation platforms, or prompt engineering.
•Ability to interpret data and translate insights into actionable improvements.
•Strong analytical and problem-solving skills
•Strong communication and stakeholder management skills.

Experience:1-2 yearsFinancial servicesInvestment brokerageBroker-dealerFintech

Skills:CommunicationProblem-solvingAnalyticalStakeholder management

Languages:English

Tech Stack:ZendeskAPIsChatbotsAutomationPrompt engineeringKnowledge base

Company Brief

Alpaca

Provides developer-first APIs and brokerage infrastructure for algorithmic and automated stock trading, enabling fintechs and developers to build trading applications with commission-free market access and custody services.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Mateo, United States

Founded: 2015

Website LinkedIn

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Alpaca

4 weeks ago

Support AI Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Own and manage Support AI tools, including chatbots, agent copilots, knowledge retrieval systems, and workflow automation solutions.
•Monitor AI performance, adoption, and effectiveness using defined KPIs and reporting.
•Identify repetitive support workflows and develop AI-driven solutions to reduce manual effort and contact volume.
•Partner with Support leadership to prioritize AI initiatives based on business impact and customer needs.
•Create, test, and optimize prompts, workflows, and automation logic.

Pay and Benefits

Perks:EquityHealth InsuranceHome OfficeMonthly Stipend

Key Requirements

•1-2 years of experience in customer support, support operations, or business operations, within the investment brokerage or financial services industry.
•Experience working with AI tools, chatbots, automation platforms, or prompt engineering.
•Ability to interpret data and translate insights into actionable improvements.
•Strong analytical and problem-solving skills
•Strong communication and stakeholder management skills.

Experience:1-2 yearsFinancial servicesInvestment brokerageBroker-dealerFintech

Skills:CommunicationProblem-solvingAnalyticalStakeholder management

Languages:English

Tech Stack:ZendeskAPIsChatbotsAutomationPrompt engineeringKnowledge base

Company Brief

Alpaca

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: San Mateo, United States

Founded: 2015

Website LinkedIn