Customer Experience Splunk Technical Leader

Cisco
Mumbai, Bengaluru, Chennai, Delhi, Hyderabad
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship management","Conflict resolution","Influencing/negotiating","Problem/need identification","Communication"]

Drive customer success through deep Splunk expertise, helping account teams and customers maximize value from Splunk Platform and Splunk Enterprise Security. Support onboarding and enablement with workshops and guidance, perform health reviews and security use case activation, and deliver strategic, case-based technical consulting for complex environments. Partner with Sales and Customer Success roles to improve value realization, mitigate renewal risks, and contribute to practice KPIs through process and tooling improvements.

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FursaFursa
Cisco
Cisco
20 minutes ago

Customer Experience Splunk Technical Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 minutes agoStatus: Live

Job Summary

Drive customer success through deep Splunk expertise, helping account teams and customers maximize value from Splunk Platform and Splunk Enterprise Security. Support onboarding and enablement with workshops and guidance, perform health reviews and security use case activation, and deliver strategic, case-based technical consulting for complex environments. Partner with Sales and Customer Success roles to improve value realization, mitigate renewal risks, and contribute to practice KPIs through process and tooling improvements.
Location: Mumbai, Bengaluru, Chennai, Delhi, Hyderabad
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide skilled support aligned to Splunk Security and Core licensed products, including Enterprise Security, UBA, and/or SOAR.
  • •Strategically support Customer Success roles (Customer Success Executive, Technical Success Engineer, Solution Engineer, Solution Architect) within account team motions.
  • •Deliver onboarding and enablement, including workshops and prescriptive guidance to achieve onboarding milestones.
  • •Conduct health review and remediation, including security use case activation and proactive assessment of account risk signals and renewal risk.
  • •Deliver strategic, case-based technical consulting (up to 90 days) for complex environments, covering enterprise-level architecture, implementation, configuration, and optimization for Splunk Enterprise Security, UBA/UEBA, and/or SOAR.

Key Requirements

  • •Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development, including Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics.
  • •Experience integrating and normalising data from diverse sources, including understanding the Common Information Model (CIM) and Splunk data onboarding and forwarding architecture.
  • •Strong command of Search Processing Language (SPL), including developing and optimizing correlation and risk-based alerting rules.
  • •Strong Splunk architecture and Splunk Core product feature experience, including data onboarding and Splunk Enterprise Security.
  • •Ability to deliver consultative, case-based technical support and consultative conversations with decision makers to diagnose needs and recommend technical solutions.
Skills:Relationship managementConflict resolutionInfluencing/negotiatingProblem/need identificationCommunication
Certifications:GIACCISSPOSCPES Implementation AccreditationSOAR consultant ISOAR consultant IINIST CSFCISHIPAAPCI DSS
Tech Stack:SplunkSplunk Enterprise SecuritySplunk User Behavior Analytics (UBA)SOARSearch Processing Language (SPL)CIMAWSAzureGCPBashJavaPython.NET

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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