Sonova

1 week ago

Senior Recipient Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 50 minutes agoStatus: Live

Job Summary

Provide expert technical and clinical support to Advanced Bionics cochlear implant recipients across phone, video, chat, email, text, Microsoft Teams, and Zoom. Troubleshoot devices, accessories, Bluetooth connectivity, consumer applications, and online portals, while guiding newly implanted recipients through setup, rehabilitation resources, and ongoing product education. Partner with Customer Service, clinical specialists, audiologists, and field teams, support myABOnline, escalate complex issues, and mentor new specialists while tracking KPIs.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide expert technical and clinical support to cochlear implant recipients via phone, video, chat, email, text, Microsoft Teams, and Zoom.
•Troubleshoot cochlear implant devices, accessories, Bluetooth connectivity, consumer applications, and online portals.
•Guide newly implanted recipients through product orientation, rehabilitation resources, device setup, and ongoing product education.
•Assist with myABOnline and other digital consumer platforms and document interactions, communicating recommendations with clinical teams when appropriate.
•Serve as the first escalation point for complex questions, train/coach/mentor new specialists, and lead KPI reporting for team performance meetings.

Pay and Benefits

Salary: USD 91,200 - 114,000 annually

Key Requirements

•Bachelor’s degree or higher.
•Minimum 5 years of direct clinical cochlear implant experience, including troubleshooting and programming.
•Extensive knowledge of Advanced Bionics products and troubleshooting resources.
•Strong organizational and prioritization skills.
•Fluent in English and strong written, verbal, and presentation skills.

Experience:5+ yearsCochlear implantClinicalHealthcareMedical devices

Education:Bachelor's

Skills:Organizational skillsPrioritizationCommunicationPresentationMentoring

Languages:EnglishSpanishFrench

Tech Stack:Microsoft OfficeSalesforceMicrosoft TeamsZoomBluetoothMyABOnline

Company Brief

Sonova

Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website

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Sonova

1 week ago

Senior Recipient Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 50 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide expert technical and clinical support to cochlear implant recipients via phone, video, chat, email, text, Microsoft Teams, and Zoom.
•Troubleshoot cochlear implant devices, accessories, Bluetooth connectivity, consumer applications, and online portals.
•Guide newly implanted recipients through product orientation, rehabilitation resources, device setup, and ongoing product education.
•Assist with myABOnline and other digital consumer platforms and document interactions, communicating recommendations with clinical teams when appropriate.
•Serve as the first escalation point for complex questions, train/coach/mentor new specialists, and lead KPI reporting for team performance meetings.

Pay and Benefits

Salary: USD 91,200 - 114,000 annually

Key Requirements

•Bachelor’s degree or higher.
•Minimum 5 years of direct clinical cochlear implant experience, including troubleshooting and programming.
•Extensive knowledge of Advanced Bionics products and troubleshooting resources.
•Strong organizational and prioritization skills.
•Fluent in English and strong written, verbal, and presentation skills.

Experience:5+ yearsCochlear implantClinicalHealthcareMedical devices

Education:Bachelor's

Skills:Organizational skillsPrioritizationCommunicationPresentationMentoring

Languages:EnglishSpanishFrench

Tech Stack:Microsoft OfficeSalesforceMicrosoft TeamsZoomBluetoothMyABOnline

Company Brief

Sonova

Industry: Medical Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stäfa, Switzerland

Founded: 1947

Website