Samsara

3 weeks ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own strategic enterprise customer relationships and ensure successful deployment and adoption of Samsara’s IoT solutions across fleet and industrial assets. Guide onboarding through renewal, manage deployments for fast time to value, and create launch plans to increase product usage. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while explaining the platform to executives and day-to-day users through training and continuous account health tracking.

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the trusted point of contact for strategic enterprise customers throughout onboarding, adoption, advocacy, and renewal.
•Manage deployment of Samsara technology to large-scale customers, enabling quick time to value.
•Create launch plans and roadmaps to increase product usage.
•Track implementation progress, product adoption, participation, and account health.
•Run training sessions and demonstrate Samsara’s technology while supporting executives and day-to-day users through challenges.

Pay and Benefits

Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

•5+ years of experience in a Senior Customer Success, Enterprise Customer Success Manager, Senior Account Management, or Strategic Consulting role; enterprise SaaS experience preferred.
•Bilingual (Spanish and English) is required.
•Strong spoken and written language skills for working with multiple teams and publishing documentation.
•Experience supporting or working with technical products.
•Bachelor’s degree from a 4-year institution.

Experience:5+ yearsEnterprise customersB2B SaaSStrategic consulting

Education:Bachelor's

Skills:Customer-facing communicationRelationship buildingProblem-solvingPriority managementEmotional intelligence

Languages:SpanishEnglish

Tech Stack:IoTSamsara platform

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

3 weeks ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Serve as the trusted point of contact for strategic enterprise customers throughout onboarding, adoption, advocacy, and renewal.
•Manage deployment of Samsara technology to large-scale customers, enabling quick time to value.
•Create launch plans and roadmaps to increase product usage.
•Track implementation progress, product adoption, participation, and account health.
•Run training sessions and demonstrate Samsara’s technology while supporting executives and day-to-day users through challenges.

Pay and Benefits

Perks:Remote WorkHealth InsuranceParental LeaveLearning Budget

Key Requirements

•5+ years of experience in a Senior Customer Success, Enterprise Customer Success Manager, Senior Account Management, or Strategic Consulting role; enterprise SaaS experience preferred.
•Bilingual (Spanish and English) is required.
•Strong spoken and written language skills for working with multiple teams and publishing documentation.
•Experience supporting or working with technical products.
•Bachelor’s degree from a 4-year institution.

Experience:5+ yearsEnterprise customersB2B SaaSStrategic consulting

Education:Bachelor's

Skills:Customer-facing communicationRelationship buildingProblem-solvingPriority managementEmotional intelligence

Languages:SpanishEnglish

Tech Stack:IoTSamsara platform

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn