Service Consultant

CarMax
Tunisia
Workplace: OnsiteFull timeUSD 12.13 - 18.57 hourlyFunction: Customer Support (Service Desk)Skills: ["Interpersonal skills","Communication","Customer service","Active listening","Attention to detail"]

Serve as the key liaison between customers and technicians, guiding customers through the service and repair process before, during, and after work is completed. You’ll welcome customers, document concerns, create repair orders, provide timely vehicle status updates, recommend and explain repairs, and review completed work to prepare invoices. Manage service payments and coordinate workflow while following CarMax Environmental, Health and Safety requirements.

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FursaFursa
CarMax
CarMax
3 months ago

Service Consultant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the key liaison between customers and technicians, guiding customers through the service and repair process before, during, and after work is completed. You’ll welcome customers, document concerns, create repair orders, provide timely vehicle status updates, recommend and explain repairs, and review completed work to prepare invoices. Manage service payments and coordinate workflow while following CarMax Environmental, Health and Safety requirements.
Location: Tunisia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Welcome and engage customers with professionalism and empathy throughout the service process.
  • •Document customer concerns and create detailed repair orders while providing timely vehicle status updates.
  • •Consult with customers on recommended repairs and clearly explain service details.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments, manage cash transactions, and coordinate workflow to maintain productivity.

Pay and Benefits

Salary: USD 12.13 - 18.57 hourly
Perks:Paid Leave

Key Requirements

  • •Deliver outstanding customer service with strong interpersonal and communication skills.
  • •Use telephone etiquette and active listening techniques with customers.
  • •Accurately interpret and record information using intermediate computer skills.
  • •Collaborate across departments in a fast-paced, high-energy environment.
  • •Be flexible for varied shifts, including nights, weekends, and holidays.
Skills:Interpersonal skillsCommunicationCustomer serviceActive listeningAttention to detail

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn