Aramex

1 week ago

D&T Manager Customer Services Freight - Business Process Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Analyze, redesign, and continuously improve end-to-end freight forwarding customer service processes across air, sea, and road. Lead cross-border process discovery, root-cause diagnosis, and targeted solutions for quote-to-book, documentation, customs coordination, shipment visibility, billing queries, and claims. Standardize SOPs and controls globally while respecting local requirements, define KPIs and governance, drive Lean/Six Sigma DMAIC projects, and partner with Digital & Technology to digitize and automate workflows.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Industrial, Process & Manufacturing Engineering

Seniority: Manager level

Key Responsibilities

•Lead end-to-end process discovery, mapping, and analysis (as-is/to-be) across customer services freight workflows including quote-to-book, documentation, customs coordination, tracking, exception management, billing queries, and claims.
•Diagnose root causes of process delays, documentation errors, billing discrepancies, and customer escalations using data analysis, then design improvement solutions.
•Design, pilot, and standardize SOPs and process controls across freight stations, trade lanes, and geographies while balancing global consistency with local requirements.
•Lead cross-functional, cross-geography process improvement projects (Lean/Six Sigma DMAIC, Kaizen) across air, sea, and road transport from initiation through benefits realization.
•Define and track process KPIs and control plans, embed governance, and drive change management and adoption of redesigned processes and digital tools.

Key Requirements

•Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics, Business Administration or related field (Master’s degree an advantage).
•Minimum 10 years of overall experience in business process engineering, continuous improvement, or operational excellence roles.
•Six Sigma Green Belt certification required (Six Sigma Black Belt strongly preferred).
•Experience leading end-to-end process improvement initiatives in Customer Service or freight operations environments.
•Freight forwarding/logistics/supply chain experience with working knowledge of air/sea and/or road freight operations, plus process mapping and KPI/BI reporting proficiency.

Experience:10+ yearsFreight forwardingLogisticsSupply chain

Education:Bachelor's in Industrial Engineering, Supply Chain, Logistics, Business Administration

Skills:AdaptabilityResilienceCoachingCommunication SkillsStakeholder Management

Certifications:Six Sigma Green BeltSix Sigma Black BeltLean/KaizenPMP

Tech Stack:LeanSix SigmaDMAICKaizenBPMNVisioSignavioARISExcelPower BITableauEDIE-documentationTMSCargoWiseCRMWorkflow automationVisibility platforms

Company Brief

Aramex

Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1982

Glassdoor: 3.2

Website LinkedIn Glassdoor

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Aramex

1 week ago

D&T Manager Customer Services Freight - Business Process Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Industrial, Process & Manufacturing Engineering

Seniority: Manager level

Key Responsibilities

•Lead end-to-end process discovery, mapping, and analysis (as-is/to-be) across customer services freight workflows including quote-to-book, documentation, customs coordination, tracking, exception management, billing queries, and claims.
•Diagnose root causes of process delays, documentation errors, billing discrepancies, and customer escalations using data analysis, then design improvement solutions.
•Design, pilot, and standardize SOPs and process controls across freight stations, trade lanes, and geographies while balancing global consistency with local requirements.
•Lead cross-functional, cross-geography process improvement projects (Lean/Six Sigma DMAIC, Kaizen) across air, sea, and road transport from initiation through benefits realization.
•Define and track process KPIs and control plans, embed governance, and drive change management and adoption of redesigned processes and digital tools.

Key Requirements

•Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics, Business Administration or related field (Master’s degree an advantage).
•Minimum 10 years of overall experience in business process engineering, continuous improvement, or operational excellence roles.
•Six Sigma Green Belt certification required (Six Sigma Black Belt strongly preferred).
•Experience leading end-to-end process improvement initiatives in Customer Service or freight operations environments.
•Freight forwarding/logistics/supply chain experience with working knowledge of air/sea and/or road freight operations, plus process mapping and KPI/BI reporting proficiency.

Experience:10+ yearsFreight forwardingLogisticsSupply chain

Education:Bachelor's in Industrial Engineering, Supply Chain, Logistics, Business Administration

Skills:AdaptabilityResilienceCoachingCommunication SkillsStakeholder Management

Certifications:Six Sigma Green BeltSix Sigma Black BeltLean/KaizenPMP

Tech Stack:LeanSix SigmaDMAICKaizenBPMNVisioSignavioARISExcelPower BITableauEDIE-documentationTMSCargoWiseCRMWorkflow automationVisibility platforms

Company Brief

Aramex

Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1982

Glassdoor: 3.2

Website LinkedIn Glassdoor