Huntington Bancshares

1 day ago

ChoicePay Support Specialist Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the ChoicePay payment support team by coordinating daily campaign and service operations, ensuring timely and accurate execution, and maintaining strong client experience. Coach and support payment specialists with workflow prioritization and consistent procedure adherence, perform quality control, and serve as the escalation point for complex client/payee and partner inquiries. Partner cross-functionally with Product, Technology, Sales, Risk, and Compliance to troubleshoot issues, support enhancements, monitor service levels, and drive continuous improvement.

Location: Columbus

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Coordinate daily ChoicePay workflow, including campaign readiness, execution, work assignment, client support activity, and operational follow-up.
•Provide day-to-day guidance, coaching, and support to payment support specialists to prioritize work and ensure consistent procedure execution.
•Support ChoicePay campaign processing for new and existing clients, including setup coordination, payee file review, process support, data validation, activation readiness, and post-launch monitoring.
•Complete quality control activities for campaign setup, data validation, billing support, documentation retention, and operational control evidence.
•Serve as a subject matter resource and escalation point for complex client, payee, vendor, and internal partner inquiries; collaborate cross-functionally to troubleshoot issues and communicate operational impacts.

Key Requirements

•Bachelor’s Degree.
•5+ years of related experience in operations, payments, financial services, client support, or a related field.
•Experience providing team guidance, workflow coordination, coaching, quality control, and operational escalation support.
•Experience supporting campaign processing for new and existing clients, including setup coordination and post-launch monitoring.
•Knowledge of payment operations such as ChoicePay, virtual card, ACH, or check payment processes (preferred).

Experience:5+ yearsPaymentsFinancial servicesClient supportBanking

Education:Bachelor's

Skills:CoachingProcess improvementProblem-solvingRisk awarenessClient-focused support

Tech Stack:ChoicePayMicrosoft OfficeExcelACH

Company Brief

Huntington Bancshares

Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Columbus, United States

Founded: 1866

Website LinkedIn

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Huntington Bancshares

1 day ago

ChoicePay Support Specialist Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Columbus

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Coordinate daily ChoicePay workflow, including campaign readiness, execution, work assignment, client support activity, and operational follow-up.
•Provide day-to-day guidance, coaching, and support to payment support specialists to prioritize work and ensure consistent procedure execution.
•Support ChoicePay campaign processing for new and existing clients, including setup coordination, payee file review, process support, data validation, activation readiness, and post-launch monitoring.
•Complete quality control activities for campaign setup, data validation, billing support, documentation retention, and operational control evidence.
•Serve as a subject matter resource and escalation point for complex client, payee, vendor, and internal partner inquiries; collaborate cross-functionally to troubleshoot issues and communicate operational impacts.

Key Requirements

•Bachelor’s Degree.
•5+ years of related experience in operations, payments, financial services, client support, or a related field.
•Experience providing team guidance, workflow coordination, coaching, quality control, and operational escalation support.
•Experience supporting campaign processing for new and existing clients, including setup coordination and post-launch monitoring.
•Knowledge of payment operations such as ChoicePay, virtual card, ACH, or check payment processes (preferred).

Experience:5+ yearsPaymentsFinancial servicesClient supportBanking

Education:Bachelor's

Skills:CoachingProcess improvementProblem-solvingRisk awarenessClient-focused support

Tech Stack:ChoicePayMicrosoft OfficeExcelACH

Company Brief

Huntington Bancshares

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Columbus, United States

Founded: 1866

Website LinkedIn