ChoicePay Support Specialist Lead

Huntington Bancshares
Columbus
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Coaching","Process improvement","Problem-solving","Risk awareness","Client-focused support"]

Lead the ChoicePay payment support team by coordinating daily campaign and service operations, ensuring timely and accurate execution, and maintaining strong client experience. Coach and support payment specialists with workflow prioritization and consistent procedure adherence, perform quality control, and serve as the escalation point for complex client/payee and partner inquiries. Partner cross-functionally with Product, Technology, Sales, Risk, and Compliance to troubleshoot issues, support enhancements, monitor service levels, and drive continuous improvement.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Huntington Bancshares
Huntington Bancshares
1 month ago

ChoicePay Support Specialist Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Lead the ChoicePay payment support team by coordinating daily campaign and service operations, ensuring timely and accurate execution, and maintaining strong client experience. Coach and support payment specialists with workflow prioritization and consistent procedure adherence, perform quality control, and serve as the escalation point for complex client/payee and partner inquiries. Partner cross-functionally with Product, Technology, Sales, Risk, and Compliance to troubleshoot issues, support enhancements, monitor service levels, and drive continuous improvement.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Coordinate daily ChoicePay workflow, including campaign readiness, execution, work assignment, client support activity, and operational follow-up.
  • •Provide day-to-day guidance, coaching, and support to payment support specialists to prioritize work and ensure consistent procedure execution.
  • •Support ChoicePay campaign processing for new and existing clients, including setup coordination, payee file review, process support, data validation, activation readiness, and post-launch monitoring.
  • •Complete quality control activities for campaign setup, data validation, billing support, documentation retention, and operational control evidence.
  • •Serve as a subject matter resource and escalation point for complex client, payee, vendor, and internal partner inquiries; collaborate cross-functionally to troubleshoot issues and communicate operational impacts.

Key Requirements

  • •Bachelor’s Degree.
  • •5+ years of related experience in operations, payments, financial services, client support, or a related field.
  • •Experience providing team guidance, workflow coordination, coaching, quality control, and operational escalation support.
  • •Experience supporting campaign processing for new and existing clients, including setup coordination and post-launch monitoring.
  • •Knowledge of payment operations such as ChoicePay, virtual card, ACH, or check payment processes (preferred).
Experience:5+ yearsPaymentsFinancial servicesClient supportBanking
Education:Bachelor's
Skills:CoachingProcess improvementProblem-solvingRisk awarenessClient-focused support
Tech Stack:ChoicePayMicrosoft OfficeExcelACH

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn