Manager - Customer Service

Carpenter Technology
Vienna, Ohio
Full timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Organization","Decision-making"]

Manage and coordinate the daily activities of a customer service/business support team, setting priorities, guiding work across supervisors, and ensuring shift/unit performance. Make decisions using established policies and business plans, resolve operational issues, and stay within budget objectives. Ensure a safe workplace while promoting quality, customer-focused service excellence, and continuous improvement. Travel occasionally and work in a fast-paced environment.

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Carpenter Technology
Carpenter Technology
1 day ago

Manager - Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage and coordinate the daily activities of a customer service/business support team, setting priorities, guiding work across supervisors, and ensuring shift/unit performance. Make decisions using established policies and business plans, resolve operational issues, and stay within budget objectives. Ensure a safe workplace while promoting quality, customer-focused service excellence, and continuous improvement. Travel occasionally and work in a fast-paced environment.
Location: Vienna, Ohio
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Coordinate and supervise daily activities of business support, technical, or production teams.
  • •Set team priorities to ensure task completion and coordinate work activities with other supervisors.
  • •Make decisions guided by policies, procedures, and the business plan, with guidance and oversight from a manager.
  • •Ensure a safe workplace and promote quality of life and environmental protection in communities where the company does business.
  • •Be accountable for performance of a shift, team, or unit while improving efficiency and meeting budgetary objectives.
Travel: Low travel

Pay and Benefits

Perks:Life InsuranceHealth InsuranceDentalVisionFlexible SpendingDisability Coverage401k

Key Requirements

  • •Four-year college degree required.
  • •Three or more years of experience.
  • •Knowledge of business-to-business customer service principles, standards, methods, and effective problem-solving with positive employee relations practices.
  • •Excellent written and verbal communication skills, with strong organization, task prioritization, and decision-making.
  • •Demonstrated leadership ability with the motivation to do what is best for customers and the business.
Experience:3+ years
Education:Bachelor's
Skills:LeadershipCommunicationProblem-solvingOrganizationDecision-making
Tech Stack:Computer and information technology literacy

Company Brief

Carpenter Technology
Develops and manufactures specialty metals and engineered materials used in aerospace, defense, medical, energy, and industrial applications. The company focuses on high-performance alloys, additive manufacturing materials, and precision components.
Industry: Materials Science
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Reading, United States
Founded: 1889
WebsiteLinkedIn