Account Director

Insider
United States
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 4+ yearsSkills: ["Communication","Negotiation","Presentation","Relationship management","Project management"]

Account Director leading renewals, expansions, and strategic negotiations for a US-based SaaS portfolio. You’ll own stakeholder relationships from onboarding to business reviews, collaborate with Customer Success, drive upsell/cross-sell opportunities, forecast performance, and ensure renewal success while aligning with product and marketing to deliver customer advocacy and measurable business impact.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Insider
Insider
5 months ago

Account Director

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Account Director leading renewals, expansions, and strategic negotiations for a US-based SaaS portfolio. You’ll own stakeholder relationships from onboarding to business reviews, collaborate with Customer Success, drive upsell/cross-sell opportunities, forecast performance, and ensure renewal success while aligning with product and marketing to deliver customer advocacy and measurable business impact.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Own renewals and stakeholder management across a portfolio of accounts.
  • •Partner with Customer Success Managers to drive renewals, expansions, and monthly/quarterly targets.
  • •Negotiate contract terms and pricing with executives and enterprise stakeholders.
  • •Lead Business Reviews and sponsor nurturing to align product suites with customer needs.
  • •Monitor market trends and drive advocacy through success stories and testimonials.

Pay and Benefits

Perks:EsopLearning Budget

Key Requirements

  • •4+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
  • •Proven oral and written communication abilities with clients worldwide
  • •Proven track record of using sales and persuasive skills
  • •Self-motivated with a tech-savvy mindset and ability to improve client relationships
  • •Ability to negotiate contracts and navigate legal discussions
Experience:4+ yearsSaaSEnterprise software
Skills:CommunicationNegotiationPresentationRelationship managementProject management
Languages:English
Tech Stack:CRMSalesforceMS Office

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website