[ADSO] Eco & Social Creation Policy Quality and Enforcement Lead - KL

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 5+ yearsSkills: ["Stakeholder management","Leadership","Operational excellence","Data-driven decision-making","Logical thinking"]

Lead global strategies for Eco & Social Creation policy quality and enforcement by directing end-to-end delivery of ecosystem key metrics data operations and QA initiatives. Translate platform policies and regional regulations into consistent data-labeling quality standards, establish quality frameworks and calibration protocols, and run root-cause analysis for guideline or performance gaps. Manage QA teams, optimize workforce planning, and oversee BPO/vendor performance while improving LLM training data through data-driven insights.

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FursaFursa
TikTok
TikTok
10 hours ago

[ADSO] Eco & Social Creation Policy Quality and Enforcement Lead - KL

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead global strategies for Eco & Social Creation policy quality and enforcement by directing end-to-end delivery of ecosystem key metrics data operations and QA initiatives. Translate platform policies and regional regulations into consistent data-labeling quality standards, establish quality frameworks and calibration protocols, and run root-cause analysis for guideline or performance gaps. Manage QA teams, optimize workforce planning, and oversee BPO/vendor performance while improving LLM training data through data-driven insights.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Direct end-to-end delivery of ecosystem key metrics data operations and quality assurance initiatives across regional and multiple markets.
  • •Develop policy understanding and translate it into accurate, consistent quality standards for data labeling and enforcement.
  • •Establish and continuously optimize data labeling guidelines, calibration protocols, and quality assessment procedures for diverse global markets.
  • •Lead quality assurance teams to conduct root cause analysis on guideline ambiguities, performance gaps, and high-severity escalations, and execute corrective actions.
  • •Manage resources and workforce planning, performance evaluations, and vendor/BPO oversight to meet productivity and quality targets.

Key Requirements

  • •5+ years in data operations, Trust & Safety, content moderation, or AI data delivery, with a track record of managing global or cross-regional functions.
  • •Strong understanding of machine learning pipelines, LLMs, and human-in-the-loop/hybrid data labeling frameworks.
  • •Ability to manage global stakeholders and drive operational excellence in ambiguous, fast-paced, cross-cultural environments.
  • •Proficiency in data analysis and dashboard creation (e.g., SQL, Excel) to drive continuous improvements.
  • •Proficiency in using human moderation tools, content management systems, and people management systems; English proficiency required.
Experience:5+ yearsData operationsTrust & SafetyContent moderationAI data delivery
Skills:Stakeholder managementLeadershipOperational excellenceData-driven decision-makingLogical thinking
Languages:English
Tech Stack:Machine learningLLMsData labelingSQLExcelContent management systems

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn