Specialist - Collections (Emiratisation)

RAKBANK
Dubai
Workplace: OnsiteFull timeFunction: Finance & AccountingExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Negotiation","Relationship management","Risk mitigation","Multi-tasking"]

Manage and recover delinquent accounts within agreed collections and recovery targets for a defined portfolio. Monitor early warning indicators to support proactive risk mitigation, and engage customers through approved channels to regularize accounts and minimize delinquency. Resolve customer queries professionally, escalate complex matters when needed, and collaborate with internal teams to improve operations and deliver positive customer outcomes aligned to team objectives.

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FursaFursa
RAKBANK
RAKBANK
4 days ago

Specialist - Collections (Emiratisation)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Manage and recover delinquent accounts within agreed collections and recovery targets for a defined portfolio. Monitor early warning indicators to support proactive risk mitigation, and engage customers through approved channels to regularize accounts and minimize delinquency. Resolve customer queries professionally, escalate complex matters when needed, and collaborate with internal teams to improve operations and deliver positive customer outcomes aligned to team objectives.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Mid level

Key Responsibilities

  • •Manage and recover delinquent accounts to meet collections and recovery targets.
  • •Monitor early warning indicators and support proactive risk mitigation activities.
  • •Engage customers through approved communication channels to facilitate account regularization and minimize delinquency.
  • •Maintain a portfolio while meeting productivity, quality, and service standards.
  • •Resolve customer queries professionally and escalate complex matters; support process improvement initiatives.

Key Requirements

  • •UAE National (Family Book required).
  • •Bachelor's Degree or equivalent qualification.
  • •Minimum 1 year of experience in Collections & Recovery or a related banking/customer service environment.
  • •Strong communication, negotiation, and relationship management skills.
  • •Ability to work in a target-driven environment and manage multiple priorities effectively.
Experience:1+ yearsBankingCollectionsCustomer service
Education:Bachelor's
Skills:CommunicationNegotiationRelationship managementRisk mitigationMulti-tasking
Languages:English

Eligibility

Nationality:UAE National

Company Brief

RAKBANK
RAKBANK is a United Arab Emirates-based bank offering personal, business, and commercial banking services, including accounts, cards, loans, deposits, and digital banking products. It serves retail customers and SMEs across the UAE.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ras Al Khaimah, United Arab Emirates
Founded: 1976
WebsiteLinkedIn