Billing Operations Lead

Instacart
United States
Workplace: RemoteFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical ability","Operational excellence","Cross-functional collaboration","Mentoring","Process improvement"]

Oversee and optimize the end-to-end billing lifecycle for Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close. Own billing portfolios across partners and revenue streams, develop billing SOPs and quality standards, and build dashboards and KPIs to monitor billing health. Partner with Finance, BD, Financial Systems, Legal, Product, and Engineering to scope billing system enhancements, integrations, and automation that scale billing operations.

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FursaFursa
Instacart
Instacart
18 hours ago

Billing Operations Lead

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Oversee and optimize the end-to-end billing lifecycle for Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close. Own billing portfolios across partners and revenue streams, develop billing SOPs and quality standards, and build dashboards and KPIs to monitor billing health. Partner with Finance, BD, Financial Systems, Legal, Product, and Engineering to scope billing system enhancements, integrations, and automation that scale billing operations.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Oversee and optimize the end-to-end billing lifecycle across Instacart Marketplace retailers, ensuring accurate invoicing, compliance with financial controls, and timely month-end close.
  • •Own billing portfolios across strategic retail partners and multiple revenue streams, executing day-to-day billing operations with focus on revenue recognition inputs.
  • •Develop and maintain billing policies, SOPs, and quality standards, resolving discrepancies and escalations with Finance Systems and BD.
  • •Build dashboards, reporting, and KPIs to track billing health and enable continuous improvement with Finance Systems.
  • •Scope and deliver billing system enhancements, integrations, and automation opportunities in partnership with Product and Engineering to reduce manual workload and improve scalability.

Pay and Benefits

Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Bachelor’s degree in Accounting, Finance, Information Systems, or related field, or equivalent practical experience.
  • •5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable in technology, ecommerce, marketplace, or subscription/SaaS environments.
  • •2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor, from requirements through UAT and launch.
  • •Hands-on experience with Salesforce CPQ and at least one billing platform (Zuora, Chargebee, or Stripe Billing) plus one ERP (NetSuite, SAP, or Oracle).
  • •Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
Experience:5+ yearsE-commerceMarketplaceSubscription/SaaSTechnology
Education:Bachelor's in Accounting, Finance, Information Systems, or related field
Skills:Analytical abilityOperational excellenceCross-functional collaborationMentoringProcess improvement
Languages:English
Tech Stack:Salesforce CPQZuoraChargebeeStripe BillingNetSuiteSAPOracleExcelSQLAlteryxDashboardsKPIsSOXASC 606

Company Brief

Instacart
Operates an online grocery marketplace connecting customers with personal shoppers and local retailers for grocery delivery and pickup. Provides technology, logistics, and advertising solutions to supermarkets and consumer packaged goods brands.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn