Customer Service Representitive

SRS Distribution
Albuquerque
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: high_schoolSkills: ["Customer focus","Active listening","Effective communication","Team collaboration","Problem-solving","Time management","Sales acumen","Trust and integrity"]

Provide exceptional counter and phone support for walk-in and incoming customers, answering inquiries and resolving complaints by phone, email, and in person. Share product information, maintain accurate customer records, and process transactions in the ERP system. Coordinate with sales, drivers, and warehouse teams to support timely order fulfillment and identify new opportunities to grow sales. Use bilingual English/Spanish skills to expand customer reach.

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FursaFursa
SRS Distribution
SRS Distribution
1 month ago

Customer Service Representitive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 days agoStatus: Live

Job Summary

Provide exceptional counter and phone support for walk-in and incoming customers, answering inquiries and resolving complaints by phone, email, and in person. Share product information, maintain accurate customer records, and process transactions in the ERP system. Coordinate with sales, drivers, and warehouse teams to support timely order fulfillment and identify new opportunities to grow sales. Use bilingual English/Spanish skills to expand customer reach.
Location: Albuquerque
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer inquiries and complaints via phone, email, and in-person service.
  • •Provide product information, resolve issues efficiently, and maintain accurate customer records.
  • •Support walk-in counter sales and collaborate with sales, drivers, and warehouse teams for timely order fulfillment.
  • •Process phone inquiries and transactions in the ERP system while identifying opportunities to grow sales.
  • •Uphold company values, ensure compliance, and use bilingual English/Spanish skills to enhance customer experience.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionPaid LeaveLife InsuranceLong-term DisabilityEquity

Key Requirements

  • •1-2 years of customer service experience with proven phone handling and active listening skills.
  • •Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
  • •Ability to support sales by identifying new opportunities, with strong interpersonal skills.
  • •Valid driver’s license with a clean driving record and reliable transportation.
  • •Authorization to work in the U.S. without sponsorship, plus the ability to pass background checks and drug screening; bilingual (English/Spanish) preferred.
Experience:1-2 years
Education:High School
Skills:Customer focusActive listeningEffective communicationTeam collaborationProblem-solvingTime managementSales acumenTrust and integrity
Licenses:Valid driver’s license
Languages:EnglishSpanish
Tech Stack:CRMERP

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

SRS Distribution
SRS Distribution is a leading distributor of roofing materials and complementary building products across the United States, serving contractors and dealers through a broad network of branches and supply-chain services.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: McKinney, United States
Founded: 2007
WebsiteLinkedIn