Associate, Cx Campaign Operations - Strategic Bets

DoorDash US
San Francisco, New York, Seattle, Chicago, Los Angeles, Denver, Boston, Austin, Washington DC
Workplace: OnsiteFull timeUSD 71,400 - 105,000 annuallyFunction: Data Science & Machine LearningExperience: 1-3 yearsSkills: ["Communication","Presentation","Attention to detail","Collaboration","Analytical thinking"]

Support CRM-driven retention campaigns across email, push, SMS, and in-app messaging for DoorDash’s strategic bets. Collaborate with Integrated Marketing, Creative Studio, Product, Data Science, and Marketing Ops to design, build, QA, and launch high-quality campaigns; analyze performance and optimize processes for personalized customer experiences and growth.

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DoorDash US
DoorDash US
2 months ago

Associate, Cx Campaign Operations - Strategic Bets

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support CRM-driven retention campaigns across email, push, SMS, and in-app messaging for DoorDash’s strategic bets. Collaborate with Integrated Marketing, Creative Studio, Product, Data Science, and Marketing Ops to design, build, QA, and launch high-quality campaigns; analyze performance and optimize processes for personalized customer experiences and growth.
Location: San Francisco, New York, Seattle, Chicago, Los Angeles, Denver, Boston, Austin, Washington DC
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning

Key Responsibilities

  • •Create, QA, and launch CRM campaigns across email, push notifications, in-app messaging, and other channels.
  • •Develop campaign strategy briefs with Integrated Marketing, determining channel mix, messaging, audience targeting, and touchpoints.
  • •Design campaign copy and visuals, using brand guidelines and collaborating with Creative Studio as needed.
  • •Build and optimize retention campaigns using first and third party platforms; ensure high quality delivery with minimal errors.
  • •Develop scalable workflows and best practices to improve efficiency and personalization across campaigns.

Pay and Benefits

Salary: USD 71,400 - 105,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveDisabilityLife Insurance

Key Requirements

  • •1-3 years of experience in Retention Marketing, Email Marketing, or Lifecycle Marketing with knowledge of email industry best practices including contact strategies, targeting and segmentation, A/B testing, and analytics.
  • •Hands-on experience with CRM technology including ESPs/marketing automation platforms and basic understanding of HTML
  • •Strong communication and presentation skills – both verbally and written
  • •Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously
  • •Basic knowledge of SQL and data visualization platforms (e.g. Tableau, Periscope)
Experience:1-3 yearsRetention marketingEmail marketingLifecycle marketingCrm toolsESPMarketing automationSQLTableau
Skills:CommunicationPresentationAttention to detailCollaborationAnalytical thinking
Languages:English
Tech Stack:HTMLSQLTableauPeriscopeESPMarketing automationCRMEmail campaigns

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn