Call Center Representative

Qureos
Anywhere
Workplace: OnsiteFull timeGBP 22,500 - 30,500 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Active listening","Problem-solving","Conflict resolution","Organizational skills","Multitasking"]

Serve as the first point of contact for clients by handling inbound and outbound calls and emails, answering service enquiries with accurate information, and scheduling appointments for advisory teams. Assess client needs to drive satisfaction, resolve issues efficiently or escalate complex matters, and maintain accurate client records in the CRM. You’ll uphold professionalism and confidentiality while communicating clearly in a busy, client-facing environment.

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FursaFursa
Qureos
Qureos
3 weeks ago

Call Center Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Serve as the first point of contact for clients by handling inbound and outbound calls and emails, answering service enquiries with accurate information, and scheduling appointments for advisory teams. Assess client needs to drive satisfaction, resolve issues efficiently or escalate complex matters, and maintain accurate client records in the CRM. You’ll uphold professionalism and confidentiality while communicating clearly in a busy, client-facing environment.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Handle inbound and outbound client communications, including calls and emails.
  • •Provide accurate information as the first point of contact for client enquiries.
  • •Schedule appointments and manage calendars for advisory consultations.
  • •Identify and assess clients' needs to build trusted relationships and ensure satisfaction.
  • •Maintain and update client records in the CRM, resolving issues or escalating as needed.

Pay and Benefits

Salary: GBP 22,500 - 30,500 annually
Perks:Training

Key Requirements

  • •Proven experience in a call centre, client services, or customer-facing role.
  • •Exceptional verbal and written communication skills with a professional telephone manner.
  • •Strong active listening, problem-solving, and conflict-resolution skills.
  • •Excellent organisational skills and attention to detail.
  • •Proficiency in CRM systems and the Microsoft Office Suite.
Skills:Active listeningProblem-solvingConflict resolutionOrganizational skillsMultitasking
Tech Stack:CRMMicrosoft Office Suite

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn