Manager-Tech Ops Engineering

American Express
Phoenix
Workplace: OnsiteFull timeUSD 123,000 - 215,250 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 8+ yearsEducation: bachelorsSkills: ["Analytical thinking","Curiosity","Continuous learning","Continuous improvement"]

Lead enterprise technology operations support to ensure high product availability for customers and partners. Manage the design and execution of large-scale application maintenance, incident resolution, monitoring, and troubleshooting for complex systems. Oversee technology service delivery enhancements aligned to strategic goals, enforce ITIL/CMMI-based best practices, and drive scalability, performance, backup/recovery, and continuous improvement across cross-functional teams.

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FursaFursa
American Express
American Express
2 months ago

Manager-Tech Ops Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Lead enterprise technology operations support to ensure high product availability for customers and partners. Manage the design and execution of large-scale application maintenance, incident resolution, monitoring, and troubleshooting for complex systems. Oversee technology service delivery enhancements aligned to strategic goals, enforce ITIL/CMMI-based best practices, and drive scalability, performance, backup/recovery, and continuous improvement across cross-functional teams.
Location: Phoenix
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Manager level

Key Responsibilities

  • •Provide leadership for technology operations support to ensure enterprise service availability for customers and partners.
  • •Oversee the maintenance, monitoring, and troubleshooting of advanced and complex systems to ensure optimal performance and integrity.
  • •Resolve complex incidents and problems using cross-functional teams to implement robust solutions and drive innovation.
  • •Architect and optimize technology service delivery processes to improve scalability and efficiency, aligned with strategic business goals.
  • •Lead large-scale application maintenance projects, including performance tuning, major enhancements, and backup and recovery.

Pay and Benefits

Salary: USD 123,000 - 215,250 annually

Key Requirements

  • •Bachelor's degree in Information Systems, Computer Science, Information Technology, or comparable experience (advanced degree preferred).
  • •8+ years of experience in software engineering or technology service delivery, including distributed multi-tiered systems and relational databases.
  • •Knowledge of infrastructure technologies (IaaS, PaaS), servers/JVMs, databases, networking, and ITIL/CMMI practices.
  • •Experience delivering technology service delivery enhancements, application maintenance, or technical support.
  • •Experience recruiting, training, and developing senior-level team members, plus leading large-scale complex technical projects.
Experience:8+ years
Education:Bachelor's in Information Systems, Computer Science, Information Technology
Skills:Analytical thinkingCuriosityContinuous learningContinuous improvement
Certifications:CompTIA A+CompTIA Network+CompTIA Security+Public Cloud certification
Tech Stack:Infrastructure as a Service (IaaS)Platform as a Service (PaaS)ServersJava Virtual Machines (JVMs)DatabasesNetworking solutionsITILCapability Maturity Model Integration (CMMI)JavaHTML5JavaScript.NETAutomationAPIsAutomated testingDevOps

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn