Technical Support Engineer 3, Premier - Sao Paulo

DataDog
São Paulo
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Self-motivated","Detail-attentive","Continuous learning","Critical thinking","Client-centric mindset"]

Provide Premier technical support for Datadog’s customers across phone, chat, and tickets while educating clients on how to use the platform. Reproduce issues, work with Datadog’s 600+ integrations, and create documentation and knowledge articles. Build strong customer relationships and lead product conversations based on learned needs, including participation in regular health checks and a rotating schedule with weekend availability.

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DataDog
DataDog
1 day ago

Technical Support Engineer 3, Premier - Sao Paulo

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide Premier technical support for Datadog’s customers across phone, chat, and tickets while educating clients on how to use the platform. Reproduce issues, work with Datadog’s 600+ integrations, and create documentation and knowledge articles. Build strong customer relationships and lead product conversations based on learned needs, including participation in regular health checks and a rotating schedule with weekend availability.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to client requests via phone/chat/tickets while educating them on using the platform.
  • •Develop relationships with Premier Customers and learn their distinct environments.
  • •Reproduce issues and work with Datadog’s 600+ integrations.
  • •Build documentation and knowledge base articles across technologies.
  • •Drive product conversations and participate in routine health check meetings with Premier Customers.

Pay and Benefits

Perks:RsusEquity

Key Requirements

  • •5+ years of multi-channel technical support experience at a SaaS company.
  • •Some programming experience and basic knowledge of Linux.
  • •Experience previously in a Premium/Enterprise technical support role.
  • •Knowledgeable of current infrastructure and monitoring solutions and technologies.
  • •Ability to work a rotating schedule requiring weekend availability.
Experience:5+ yearsSaaS
Skills:Self-motivatedDetail-attentiveContinuous learningCritical thinkingClient-centric mindset
Languages:English
Tech Stack:Linux

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn