Director, Account Management - Retail

Mastercard
Melbourne
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Leadership","Communication","Negotiation","Influencing","Collaboration"]

Lead and grow Mastercard’s strategic retail partnerships across Australia as the primary executive relationship owner. Own account planning and partnership strategy, engage senior retailer stakeholders, and drive opportunities spanning payments acceptance, digital commerce, business payments, loyalty, offers, and value-added services. Coordinate cross-functional teams to deliver seamless client experiences, negotiate commercial agreements, serve as escalation point, and achieve portfolio performance targets while developing team members in a player-coach model.

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Mastercard
Mastercard
1 month ago

Director, Account Management - Retail

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Job Summary

Lead and grow Mastercard’s strategic retail partnerships across Australia as the primary executive relationship owner. Own account planning and partnership strategy, engage senior retailer stakeholders, and drive opportunities spanning payments acceptance, digital commerce, business payments, loyalty, offers, and value-added services. Coordinate cross-functional teams to deliver seamless client experiences, negotiate commercial agreements, serve as escalation point, and achieve portfolio performance targets while developing team members in a player-coach model.
Location: Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Own and grow a portfolio of strategically important retail partnerships across Australia as the primary executive relationship lead.
  • •Develop partnership strategies aligned to client priorities and growth objectives using Mastercard capabilities.
  • •Lead senior stakeholder engagement with major retailers to build trusted relationships supporting long-term growth and innovation.
  • •Identify and drive opportunities across payments acceptance, digital commerce, business payments, technology solutions, loyalty, offers, and value-added services.
  • •Coordinate cross-functional teams, negotiate commercial agreements, act as escalation point, and deliver portfolio performance targets while leading and developing team members.

Key Requirements

  • •Extensive experience in both the retail and payments industries, including merchant acceptance, acquiring, and retail payments ecosystem knowledge.
  • •Proven experience managing large strategic accounts, partnerships, or commercial relationships with enterprise retailers and senior stakeholders.
  • •Demonstrated success influencing senior executives, including C-suite stakeholders and complex decision-making groups.
  • •Experience developing commercial strategies and delivering measurable growth through partnership-led initiatives.
  • •Experience leading, coaching, and developing team members while staying actively involved in customer-facing responsibilities.
Experience:RetailPaymentsMerchant acquiringStrategic partnershipsEnterprise retail
Skills:LeadershipCommunicationNegotiationInfluencingCollaboration

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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Glassdoor: 4.1
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