Airwallex

3 weeks ago

Senior Manager, IT Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead the Corporate IT IT Operations team for your region, owning the end-to-end employee IT experience. Deliver fast, consistent service desk support, act as an escalation point for complex issues, and guide a player-coach team through continuous improvement. Drive process efficiencies across vendors, procurement, and office expansions, partner with INFOSEC and IT Engineering on security priorities, and monitor IT KPIs while leveraging AI to streamline workflows.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Manager level

Key Responsibilities

•Serve as the primary Corporate IT leader for your region, owning the end-to-end IT experience.
•Guide, mentor, and manage the regional IT Operations team and set standards for excellence.
•Ensure high-quality, consistent IT support and act as an escalation point for complex issues.
•Drive internal process efficiencies, vendor management, procurement, and oversee office expansions or decommissions.
•Partner with INFOSEC and IT Engineering on security priorities; monitor and report IT KPIs.

Pay and Benefits

Salary: USD 175,000 - 280,000 annually

Key Requirements

•4+ years of experience leading IT teams in multinational, tech-driven environments.
•Expertise with Apple technologies and SaaS-driven organizations.
•Proven ability to implement and utilize AI in operational settings.
•Experience administering core SaaS tools (Slack, Google Workspace, Okta, etc.).
•Strong leadership skills, including performance management and driving team improvement.

Experience:4+ yearsMultinationalSaaS

Skills:CommunicationLeadershipCollaborationHands-on executionProblem-solving

Languages:English

Tech Stack:AppleSaaSAISlackGoogle WorkspaceOktaINFOSECERPPR/POFinance systems

Company Brief

Airwallex

Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Airwallex

3 weeks ago

Senior Manager, IT Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Operations (Systems/Network Admin)

Seniority: Manager level

Key Responsibilities

•Serve as the primary Corporate IT leader for your region, owning the end-to-end IT experience.
•Guide, mentor, and manage the regional IT Operations team and set standards for excellence.
•Ensure high-quality, consistent IT support and act as an escalation point for complex issues.
•Drive internal process efficiencies, vendor management, procurement, and oversee office expansions or decommissions.
•Partner with INFOSEC and IT Engineering on security priorities; monitor and report IT KPIs.

Pay and Benefits

Salary: USD 175,000 - 280,000 annually

Key Requirements

•4+ years of experience leading IT teams in multinational, tech-driven environments.
•Expertise with Apple technologies and SaaS-driven organizations.
•Proven ability to implement and utilize AI in operational settings.
•Experience administering core SaaS tools (Slack, Google Workspace, Okta, etc.).
•Strong leadership skills, including performance management and driving team improvement.

Experience:4+ yearsMultinationalSaaS

Skills:CommunicationLeadershipCollaborationHands-on executionProblem-solving

Languages:English

Tech Stack:AppleSaaSAISlackGoogle WorkspaceOktaINFOSECERPPR/POFinance systems

Company Brief

Airwallex

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: Singapore, Singapore

Founded: 2015

Glassdoor: 3.7

Website LinkedIn Glassdoor