Senior Operations Surveillance and Support Specialist

SoFi Technologies
Utah
Workplace: OnsiteFull timeUSD 23.85 - 26.5 hourlyFunction: Customer Support (Service Desk)Experience: 4-6 yearsSkills: ["Written communication","Attention to detail","Independent work","Multitasking","Adaptability"]

Monitor key collections workflows and remediate exceptions to help members reach their financial goals while ensuring operational excellence. Review exception reports for trends and process adherence, perform quality reviews using speech analytics and checklists, and act as a checker for high-risk activities to validate accuracy and compliance. Document control procedures and support business control testing, internal audit, and exam requests, while staying current with procedure and regulatory guidance.

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FursaFursa
SoFi Technologies
SoFi Technologies
2 days ago

Senior Operations Surveillance and Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Monitor key collections workflows and remediate exceptions to help members reach their financial goals while ensuring operational excellence. Review exception reports for trends and process adherence, perform quality reviews using speech analytics and checklists, and act as a checker for high-risk activities to validate accuracy and compliance. Document control procedures and support business control testing, internal audit, and exam requests, while staying current with procedure and regulatory guidance.
Location: Utah
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Monitor key workflows and complete remediation as necessary.
  • •Review exception reports to detect trends or gaps in process adherence.
  • •Perform routine quality reviews using speech analytics and predefined checklists.
  • •Validate accuracy and compliance for high-risk activities and document control procedures.
  • •Support testing efforts by documenting results and helping ensure controls are working as intended.

Pay and Benefits

Salary: USD 23.85 - 26.5 hourly

Key Requirements

  • •4-6 years of collections experience.
  • •At least 4 years of general customer service or operations support experience.
  • •Excellent written communication to clearly convey findings and feedback.
  • •Strong attention to detail to identify patterns or errors.
  • •Ability to work independently and manage multiple responsibilities with minimal supervision.
Experience:4-6 yearsCollectionsPersonal lendingCredit cardsFinancial servicesConsumer creditStudent loans
Skills:Written communicationAttention to detailIndependent workMultitaskingAdaptability
Tech Stack:Speech analyticsWindowsMacOSMicrosoft OfficeG SuiteExcelGoogle SheetsPowerPointGoogle SlidesSlackZoomException reportsPredefined checklists

Company Brief

SoFi Technologies
Provides digital financial services including lending, banking, investing, and credit products through a consumer-focused online platform. SoFi serves individuals looking to manage money, borrow, save, invest, and protect their finances in one place.
Industry: Neobanking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn