Customer Success Manager I, UK & ireland

GoCardless
Leeds
Full timeGBP 27,976 - 40,200 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Strategic thinking","Problem-solving","Collaboration","Time management"]

Own a portfolio of GoCardless customers across the UK & Ireland, driving adoption, value realization, and expansion. You’ll map customer scope, identify stakeholders, assess risk/opportunity, and create account plans aligned to customer goals and team KPIs. Lead lifecycle milestones, manage renewals to support retention and Net Revenue Retention, and partner with Professional Services, Customer Advocacy, Account Management, and Sales to deliver implementation and time to value.

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FursaFursa
GoCardless
GoCardless
23 hours ago

Customer Success Manager I, UK & ireland

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Job Summary

Own a portfolio of GoCardless customers across the UK & Ireland, driving adoption, value realization, and expansion. You’ll map customer scope, identify stakeholders, assess risk/opportunity, and create account plans aligned to customer goals and team KPIs. Lead lifecycle milestones, manage renewals to support retention and Net Revenue Retention, and partner with Professional Services, Customer Advocacy, Account Management, and Sales to deliver implementation and time to value.
Location: Leeds
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a book of business (BOB) and deliver against customer lifecycle milestones aligned to team KPIs
  • •Operate with strategic ownership by proactively identifying solutions to challenges and blockers
  • •Devise and execute strategies to drive positive Net Revenue Retention and expansion opportunities
  • •Own and execute tailored Account Plans and account commercial success across stakeholders
  • •Mitigate risk by managing renewals and maintaining forecasting accountability for the owned book of business

Pay and Benefits

Salary: GBP 27,976 - 40,200 annually
Perks:Learning BudgetParental LeavePaid Leave

Key Requirements

  • •2+ years experience in complex end-to-end client-facing work environment
  • •2+ years experience with Customer Success, Sales and/or Account Management
  • •Ability to manage conflicting priorities in a fast-paced environment
  • •Strong listening and verbal communication skills, including presenting clearly via video calls, emails, and in-person meetings
  • •Finance/Payments industry experience is a plus; additional languages are a plus
Experience:2+ yearsPaymentsFintech
Skills:CommunicationStrategic thinkingProblem-solvingCollaborationTime management

Company Brief

GoCardless
Provides an online payments platform that enables businesses to collect recurring and one-off payments via bank debit (ACH/Direct Debit) across multiple countries, simplifying billing, reconciliation, and global payment workflows.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
WebsiteLinkedIn