Sr. Specialist - CRM (ARE, AE)

EDGE Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: SalesExperience: 5-7 yearsSkills: ["Analytical","Problem-solving","Communication","Stakeholder management","Mentoring"]

Serve as the technical and process expert for Microsoft Dynamics 365 CRM, optimizing the sales lifecycle and lead-to-cash journey. Design and implement advanced CRM workflows and workflow automation, build interactive dashboards and sales analytics, and act as the escalation point for complex CRM issues, data challenges, and integrations. Translate business needs into Dynamics 365 configurations, lead UAT and deployments, and mentor CRM Specialists to uphold best practices.

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EDGE Group
EDGE Group
1 day ago

Sr. Specialist - CRM (ARE, AE)

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Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the technical and process expert for Microsoft Dynamics 365 CRM, optimizing the sales lifecycle and lead-to-cash journey. Design and implement advanced CRM workflows and workflow automation, build interactive dashboards and sales analytics, and act as the escalation point for complex CRM issues, data challenges, and integrations. Translate business needs into Dynamics 365 configurations, lead UAT and deployments, and mentor CRM Specialists to uphold best practices.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Design and implement advanced CRM workflows and automations across the lead-to-cash process.
  • •Develop interactive dashboards, reports, and sales analytics for management decisions.
  • •Escalate and resolve complex CRM issues, data challenges, and system integrations.
  • •Translate business requirements into Dynamics 365 configurations and enhancements.
  • •Lead UAT and support deployment of system updates, while mentoring CRM Specialists and Associates.

Key Requirements

  • •5-7 years of hands-on CRM administration and process optimization experience.
  • •Strong expertise configuring Microsoft Dynamics 365, including workflow management and automation.
  • •Understanding of D365 integrations, APIs, and business process automation.
  • •Knowledge of sales and business development processes, including proposals and contract management.
  • •Excellent analytical, problem-solving, communication, and stakeholder management skills.
Experience:5-7 years
Skills:AnalyticalProblem-solvingCommunicationStakeholder managementMentoring
Tech Stack:Microsoft Dynamics 365APIsCRM workflowsWorkflow automation

Company Brief

EDGE Group
EDGE Group PJSC is an Abu Dhabi–based advanced technology and defence conglomerate (launched Nov 2019) developing autonomous systems, electronic warfare, precision weapons, cyber and naval/aerospace solutions for military and dual-use markets.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2019
Glassdoor
Glassdoor: 3.6
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