Collections Analyst - Fixed Term Contract

SiteMinder
Manila
Workplace: HybridTemporaryFunction: Customer Support (Service Desk)Skills: ["Communication","Adaptability","Teamwork","Customer-focused","Ability to work in an agile environment"]

Support the Billing and Collections Level 1 team by delivering customer collection experiences for invoice and payment queries. Handle billing and collections cases via chat and voice calls within service levels, resolve issues to customer quality expectations, and assist with autopay adoption. Retrieve missing remittances, process collections actions (reminders and suspensions) per policy, keep CRM and billing data up to date, and ensure timely fulfillment of request changes such as cancellations and currency updates.

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FursaFursa
SiteMinder
SiteMinder
2 days ago

Collections Analyst - Fixed Term Contract

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support the Billing and Collections Level 1 team by delivering customer collection experiences for invoice and payment queries. Handle billing and collections cases via chat and voice calls within service levels, resolve issues to customer quality expectations, and assist with autopay adoption. Retrieve missing remittances, process collections actions (reminders and suspensions) per policy, keep CRM and billing data up to date, and ensure timely fulfillment of request changes such as cancellations and currency updates.
Location: Manila
Workplace: Hybrid
Employment Type: Temporary
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver collection experience for customers regarding invoice and payment queries.
  • •Handle customer queries and issues (cases) within agreed service levels via chat and voice calls, resolving to expected quality.
  • •Support Autopay adoption for Retail customers.
  • •Retrieve missing customer remittances for payments that have been received.
  • •Ensure timely processing of customer requests and collections actions (e.g., reminders, suspensions) within policy; keep CRM and billing system data up to date.

Pay and Benefits

Perks:EquityParental LeaveLearning Budget

Key Requirements

  • •Experience working in collections, billing, or support teams in a call centre/contact centre environment.
  • •Strong written and oral communication skills, including the ability to handle customer queries and resolve issues.
  • •Experience with Salesforce, Zuora, Tesorio, or similar systems.
  • •Adaptable and willing to learn in a fast-paced, agile environment.
  • •Ability to work effectively in a close team environment with shared ideas and collaboration.
Skills:CommunicationAdaptabilityTeamworkCustomer-focusedAbility to work in an agile environment
Languages:English
Tech Stack:SalesforceZuoraTesorioCRMBilling systemAutopay

Company Brief

SiteMinder
Provides a cloud-based platform for hotels and accommodation providers to manage online distribution, bookings, and direct bookings through channel management, booking engines, and integrations with OTAs and property management systems.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Sydney, Australia
Founded: 2006
WebsiteLinkedIn