Manager - Data and Analytics

HSBC
Guangzhou
Full timeFunction: Data Analytics & Business IntelligenceExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal","Organizational","Problem-solving","Presentation","Business acumen"]

Lead customer analytics workstreams by collaborating with business teams to analyze customers, identify root causes of issues, and uncover growth opportunities. Design end-to-end customer engagement journeys using omni-channel strategy and translate insights into analytics deliverables with clear performance measurement. Use advanced analytics and ML techniques to support business priorities, ensure high-quality implementation across teams, and maintain governance through required policies and controls.

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FursaFursa
HSBC
HSBC
2 days ago

Manager - Data and Analytics

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead customer analytics workstreams by collaborating with business teams to analyze customers, identify root causes of issues, and uncover growth opportunities. Design end-to-end customer engagement journeys using omni-channel strategy and translate insights into analytics deliverables with clear performance measurement. Use advanced analytics and ML techniques to support business priorities, ensure high-quality implementation across teams, and maintain governance through required policies and controls.
Location: Guangzhou
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Manager level

Key Responsibilities

  • •Collaborate with the business and independently perform customer analysis, design customer journeys, and develop data solutions with business impact.
  • •Conduct quantitative analysis to identify root causes, opportunities, and effective targeting to support business growth.
  • •Design end-to-end customer engagement journeys using an omni-channel strategy to drive business outcomes through data analytics.
  • •Work with different teams to ensure successful implementation of analytics solutions and customer journeys with defined performance measurement.
  • •Ensure timely, high-quality analytics deliverables and adhere to applicable policies, procedures, and control requirements.

Key Requirements

  • •University degree in Statistics, Mathematics, Computer Science, Information Systems, or a related discipline.
  • •Minimum 2 years of experience in data analytics, customer research, or performance marketing.
  • •Proven experience driving analytics strategy and business outcomes.
  • •Knowledge of analytics tools/languages such as SQL, data engineering, visualization tools, and Python; BigQuery/Google Cloud is a plus.
  • •Strong communication, interpersonal, organizational, problem-solving, and presentation skills with business acumen.
Experience:2+ years
Education:Bachelor's
Skills:CommunicationInterpersonalOrganizationalProblem-solvingPresentationBusiness acumen
Tech Stack:SQLData engineeringVisualization toolsPythonBigQueryGoogle CloudMLMachine learning

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn