Customer Support Specialist

Carvana
Arizona
Workplace: OnsiteFull timeUSD 20+ hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Empathy","Critical thinking","Adaptability","Attention to detail"]

Serve as Carvana’s voice in a fast-paced customer care team, guiding customers through car buying and selling via inbound and outbound calls. Use AI support tools (including an AI co-pilot and coach) to manage administrative work, while applying empathy and critical thinking to resolve needs in real time. Handle sensitive customer documentation with accuracy and deliver consistently high-quality interactions while staying current with evolving products and processes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
3 days ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as Carvana’s voice in a fast-paced customer care team, guiding customers through car buying and selling via inbound and outbound calls. Use AI support tools (including an AI co-pilot and coach) to manage administrative work, while applying empathy and critical thinking to resolve needs in real time. Handle sensitive customer documentation with accuracy and deliver consistently high-quality interactions while staying current with evolving products and processes.
Location: Arizona
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Build genuine relationships with customers and guide them through the car-buying or selling journey via inbound and outbound calls.
  • •Use AI technology to support real-time problem-solving and resolution of customer needs.
  • •Review and verify sensitive customer documentation accurately through casework.
  • •Stay current with evolving technology and product updates that impact day-to-day operations.
  • •Deliver consistently high-quality customer interactions with real-time feedback and coaching; complete other duties as assigned.

Pay and Benefits

Salary: USD 20 hourly
Perks:401kHealth InsuranceDentalVisionPaid LeaveOvertimeEquity

Key Requirements

  • •Bachelor's degree OR 2+ years of customer service experience in a fast-paced or high-volume environment; high school diploma or GED required.
  • •Ability to navigate multiple systems, learn new tools quickly, and troubleshoot effectively.
  • •High resilience and critical thinking to adapt to rapid change and make thoughtful, caring decisions.
  • •Strong attention to detail when servicing customers by phone and handling casework.
  • •Ability to read, write, speak, and understand English.
Education:High School
Skills:CommunicationEmpathyCritical thinkingAdaptabilityAttention to detail
Languages:English
Tech Stack:AIAI co-pilotAI coach

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn