Forward Deployed Engineer

Sutherland
Bucharest
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Collaboration","Stakeholder management","Documentation"]

Configure and implement enterprise conversational/agentic solutions, partnering with sales to scope feasible use cases and align on delivery timelines. Build conversational flows from scratch and iteratively tune knowledge bases (ingestion, chunking, prompt tuning, and failure analysis). Develop and validate POCs, document configurations, and stay current on orchestration platforms and tools. Integrate third-party systems via APIs and take end-to-end ownership through stakeholder reviews and post-kickoff accountability.

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FursaFursa
Sutherland
Sutherland
2 days ago

Forward Deployed Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Configure and implement enterprise conversational/agentic solutions, partnering with sales to scope feasible use cases and align on delivery timelines. Build conversational flows from scratch and iteratively tune knowledge bases (ingestion, chunking, prompt tuning, and failure analysis). Develop and validate POCs, document configurations, and stay current on orchestration platforms and tools. Integrate third-party systems via APIs and take end-to-end ownership through stakeholder reviews and post-kickoff accountability.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Collaborate on business requirements and configure solutions to meet functional expectations.
  • •Design and develop Proof of Concepts (POCs) to validate feasibility and effectiveness.
  • •Test and validate configurations, maintaining up-to-date configuration documentation.
  • •Stay current on trends, tools, and technologies, and recommend enhancements or optimizations.
  • •Own solution delivery end-to-end by translating business requirements into working configuration and supporting estimation/scoping.

Key Requirements

  • •3-5+ years across technical configuration/implementation and client-facing solution delivery or presales.
  • •Hands-on experience building conversational flows from scratch and configuring agent orchestration.
  • •Experience setting up and iterating on Knowledge Bases (document ingestion, chunking, prompt tuning, and failure analysis).
  • •Fluency writing code inside the platform and integrating third-party/client systems via APIs.
  • •Bachelor’s degree in Computer Science, Business Information, or related field; familiarity with Python.
Education:Bachelor's in Computer Science, Business Information
Skills:CollaborationStakeholder managementDocumentation
Languages:English
Tech Stack:AppianCamundaIBMPegaPythonHTMLCSSAngularBPMNAPIs

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor