DataDog

4 weeks ago

Manager I, Technical Escalations Engineering - Paris

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead a fast-paced Solutions Engineering team in Paris, driving mentorship, onboarding, and efficient handling of client requests across 400+ integrations. Triage escalations with Product/Engineering, oversee demo training and incident response, and contribute to documentation and knowledge bases. This role combines people leadership with hands-on technical guidance in a startup-like environment within Datadog’s Technical Solutions team.

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that Datadog works with
•Ensure successful onboarding of new Solutions Engineers
•Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters
•Review and help prioritize Solutions Engineering escalations
•Dispatch customer requests throughout the day as part of a queue rotation schedule

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusEquity

Key Requirements

•Must have prior experience leading a team and mentoring engineers
•Some programming experience and basic knowledge of Linux
•Ability to work a rotating schedule that includes weekend availability
•Self-motivated with attention to detail and a desire for continuous learning
•Strong client-centric mindset and excellent communication skills

Experience:SaaSCloudMonitoring

Skills:LeadershipMentorshipCommunicationProblem-solving

Languages:English

Tech Stack:LinuxPythonAPIs

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

4 weeks ago

Manager I, Technical Escalations Engineering - Paris

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Manage, develop, and mentor a fast-paced team of Solutions Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into the 400+ integrations that Datadog works with
•Ensure successful onboarding of new Solutions Engineers
•Help triage Solutions Engineering queues and work with Product and Engineering on urgent matters
•Review and help prioritize Solutions Engineering escalations
•Dispatch customer requests throughout the day as part of a queue rotation schedule

Pay and Benefits

Equity and Bonus:Equity

Perks:RsusEquity

Key Requirements

•Must have prior experience leading a team and mentoring engineers
•Some programming experience and basic knowledge of Linux
•Ability to work a rotating schedule that includes weekend availability
•Self-motivated with attention to detail and a desire for continuous learning
•Strong client-centric mindset and excellent communication skills

Experience:SaaSCloudMonitoring

Skills:LeadershipMentorshipCommunicationProblem-solving

Languages:English

Tech Stack:LinuxPythonAPIs

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn