Customer Experience Specialist

U.S. Bancorp
Texas
Workplace: RemoteFull timeUSD 20 - 22.5 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Problem-solving","Negotiation","Time management","Multitasking","Communication"]

Provide high-level customer service by responding to telephone and email inquiries, requests, and problems. Research and resolve issues and errors, including topics related to fraud support and internet operations. Build thorough knowledge of products, services, rates, terms, fees, regulations, and internal systems, and act as a liaison between customers and other U.S. Bank departments to resolve more complex customer or technology issues.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
20 hours ago

Customer Experience Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide high-level customer service by responding to telephone and email inquiries, requests, and problems. Research and resolve issues and errors, including topics related to fraud support and internet operations. Build thorough knowledge of products, services, rates, terms, fees, regulations, and internal systems, and act as a liaison between customers and other U.S. Bank departments to resolve more complex customer or technology issues.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to telephone or email inquiries, requests, and problems.
  • •Research and resolve problems and errors, including issues related to fraud support and internet operations.
  • •Obtain thorough knowledge of products, services, rates, terms, fees, applicable regulations, and internal systems and procedures.
  • •Act as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Pay and Benefits

Salary: USD 20 - 22.5 hourly
Perks:Health InsuranceDentalVisionLife InsuranceLong-term Disability401kPaid LeavePaid HolidayParental LeaveAdoption Assistance

Key Requirements

  • •High school diploma or equivalent.
  • •Typically has contact center customer service training/experience (minimum nine months) and has completed specialized skill training.
  • •Has 18 months of prior customer service or related experience.
  • •Demonstrates thorough knowledge of products, services, rates, terms, fees, applicable regulations, and systems/procedures.
  • •Can successfully obtain and apply specialized customer service knowledge to resolve inquiries, requests, and problems.
Education:High School
Skills:Problem-solvingNegotiationTime managementMultitaskingCommunication
Tech Stack:Microsoft Office

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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