INFO TECHNOLOGY ASSOCIATE

NTT
Noida
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Interpersonal skills","Analytical thinking","Problem-solving","Troubleshooting"]

Provide L1/L2 application support for healthcare systems, working under senior guidance to address day-to-day operational issues. Monitor application health, log incidents, troubleshoot basic problems, and support SLA-driven operations. Apply ITIL concepts (Incident, Request, Problem, Change, Release) and help with testing, upgrades, patch validation, documentation, SOP creation, and knowledge management. Collaborate with business users, clinical staff, and technical teams to resolve issues effectively.

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FursaFursa
NTT
NTT
1 week ago

INFO TECHNOLOGY ASSOCIATE

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Last checked: 21 hours agoStatus: Live

Job Summary

Provide L1/L2 application support for healthcare systems, working under senior guidance to address day-to-day operational issues. Monitor application health, log incidents, troubleshoot basic problems, and support SLA-driven operations. Apply ITIL concepts (Incident, Request, Problem, Change, Release) and help with testing, upgrades, patch validation, documentation, SOP creation, and knowledge management. Collaborate with business users, clinical staff, and technical teams to resolve issues effectively.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Support day-to-day operational issues for healthcare systems in coordination with business, clinical, and technical teams.
  • •Provide L1/L2 application support under senior guidance for troubleshooting and issue resolution.
  • •Monitor application health, log incidents, and troubleshoot basic issues while supporting SLA-driven operations.
  • •Support application testing, upgrades, and patch validation activities.
  • •Contribute to documentation, SOP creation, and knowledge management.

Key Requirements

  • •Basic understanding of the Healthcare Provider domain, including hospital operations, clinical workflows, and healthcare applications.
  • •Ability to communicate and work effectively with physicians, nurses, technicians, and administrative staff.
  • •Strong analytical thinking, problem-solving, and troubleshooting skills with a proactive learning approach.
  • •Willingness to provide L1/L2 application support for healthcare systems under senior team guidance.
  • •Basic knowledge of ITIL concepts such as Incident, Request, Problem, Change, and Release Management.
Skills:CommunicationInterpersonal skillsAnalytical thinkingProblem-solvingTroubleshooting

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn