Sr Customer Care Rep

Amcor
Indianapolis
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time management","Organizational skills","Analytical skills"]

Lead and coach customer care representatives to deliver friendly, professional support and timely resolutions. Use strong written and verbal communication to handle inquiries, diffuse tense situations, and provide accurate order status, pricing, shipping, and invoicing updates. Monitor customer order patterns and service levels, process web/email/EDI/fax orders through invoicing, and coordinate with internal teams to complete orders and improve service performance.

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FursaFursa
Amcor
Amcor
3 days ago

Sr Customer Care Rep

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead and coach customer care representatives to deliver friendly, professional support and timely resolutions. Use strong written and verbal communication to handle inquiries, diffuse tense situations, and provide accurate order status, pricing, shipping, and invoicing updates. Monitor customer order patterns and service levels, process web/email/EDI/fax orders through invoicing, and coordinate with internal teams to complete orders and improve service performance.
Location: Indianapolis
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Train, monitor, coach, and develop customer care teams on contact skills, policies, and procedures.
  • •Provide daily direction and communication so customer care calls are answered and orders are processed timely and accurately.
  • •Receive, process, input, and monitor customer web-based, email, EDI, and fax orders through invoicing.
  • •Respond to customer inquiries on order status, pricing, shipping status, PODs, and invoicing, escalating with prompt resolution.
  • •Monitor order patterns and service levels and initiate requests for customer return authorizations/deductions and special production paperwork as needed.

Pay and Benefits

Perks:Health InsuranceDentalVisionParental LeaveRetirement MatchLife Insurance

Key Requirements

  • •High school diploma; 4-year college degree preferred.
  • •Minimum 5 years of prior customer care or related experience.
  • •Excellent written, verbal, and interpersonal communication skills.
  • •Strong time management, organizational, decision-making, and analytical skills.
  • •Proficiency with Microsoft Office applications and ability to work independently and in a team environment.
Experience:5+ yearsCustomer service
Education:High School
Skills:CommunicationInterpersonal skillsTime managementOrganizational skillsAnalytical skills
Tech Stack:Microsoft OfficeEmailEDIFaxInstant messagingWeb-based systems

Company Brief

Amcor
Global packaging company that designs and manufactures flexible and rigid packaging solutions for food, beverage, healthcare, personal care, and home care products. Focuses on improving product protection, shelf life, recyclability, and sustainability.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1860
WebsiteLinkedIn