Customer Service Delivery Advocate - Long Island NY - Patchogue

Carvana
United States
Workplace: OnsiteFull timeUSD 22 - 25.25 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Self-motivation","Attention to detail","Safe driving"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, providing a smooth customer experience throughout the handoff. Load and unload vehicles, inspect the hauler and vehicles for safe operation, and complete customer paperwork with detailed notes in the customer tracking system. Maintain safe driving and a clean driving record while meeting physical and scheduling requirements for daily operations.

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FursaFursa
Carvana
Carvana
15 hours ago

Customer Service Delivery Advocate - Long Island NY - Patchogue

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers, providing a smooth customer experience throughout the handoff. Load and unload vehicles, inspect the hauler and vehicles for safe operation, and complete customer paperwork with detailed notes in the customer tracking system. Maintain safe driving and a clean driving record while meeting physical and scheduling requirements for daily operations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers, completing the customer handoff process.
  • •Frequently load/unload vehicles onto the hauler and regularly inspect the car-hauler to ensure safe-to-drive condition.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Maintain vehicle delivery readiness while meeting physical and scheduling requirements, including availability 7 days a week.

Pay and Benefits

Salary: USD 22 - 25.25 hourly
Perks:Health InsuranceDentalVision401kOvertimePaid LeaveStudent LoanEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be able to perform physically demanding tasks including detailing vehicles and frequent loading/unloading in indoor and outdoor conditions.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours) and lift/carry/push/pull items up to 50 lbs.
  • •Must read, write, speak, and understand English.
  • •Must be able to obtain required local licenses (including Notary within 90 days) and meet DMV/title system access requirements.
Experience:2+ years
Skills:Customer serviceSelf-motivationAttention to detailSafe driving
Licenses:Valid driver's licenseNotaryChauffeur's licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn