TECHNICAL ENGINEER (Zurich, CH)

Atos
Zurich
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsSkills: ["Communication","Customer service orientation","Analytical approach","Continuous learning","Problem solving"]

Provide 1st/2nd-level support for incidents and service requests across alarm and communication systems, applications, and other critical infrastructure. Triage, track, and escalate tickets, prepare reports and statistics, and proactively monitor and operate the involved systems. Maintain documentation and information platforms while contributing to continuous improvement. Work in a 7x24 operational environment with expanded operating hours and on-call duty.

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Atos
Atos
9 hours ago

TECHNICAL ENGINEER (Zurich, CH)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide 1st/2nd-level support for incidents and service requests across alarm and communication systems, applications, and other critical infrastructure. Triage, track, and escalate tickets, prepare reports and statistics, and proactively monitor and operate the involved systems. Maintain documentation and information platforms while contributing to continuous improvement. Work in a 7x24 operational environment with expanded operating hours and on-call duty.
Location: Zurich
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Receive incidents and service requests for alarm and communication systems and other critical infrastructures
  • •Handle all 1st- and 2nd-level tasks for customers, users, and suppliers
  • •Triage, track, and escalate tickets
  • •Perform proactive system monitoring and day-to-day operational routines
  • •Maintain documentation and information platforms while supporting continuous improvement

Key Requirements

  • •Completed technical education in ICT / networking
  • •At least 2 years of experience in 1st/2nd-level support
  • •Strong communication skills to resolve issues with difficult stakeholders
  • •High customer and service orientation
  • •German proficiency for secure communication; French and/or Italian B2 (plus); English as company language
Experience:2+ years1st/2nd-level support
Skills:CommunicationCustomer service orientationAnalytical approachContinuous learningProblem solving
Languages:GermanFrenchItalianEnglish

Eligibility

Security Clearance:PSP

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn