Customer Marketing & Content Lead

Tandem
New York
Workplace: OnsiteFull timeUSD 180,000 - 240,000 annuallyFunction: Marketing & GrowthExperience: 4-10 yearsSkills: ["Editorial judgment","Interviewing","Analytical thinking","Cross-functional collaboration","Content strategy"]

Own the editorial content roadmap for medication access by turning insights from physicians, patients, and partners into credible, high-quality customer and industry content. Lead the end-to-end process from idea and research through approvals and distribution across case studies, reports, articles, presentations, webinars, and multimedia. Build repeatable content workflows and partner cross-functionally to adapt and publish content across web, events, sales materials, social, and video.

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FursaFursa
Tandem
Tandem
2 months ago

Customer Marketing & Content Lead

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Last checked: 3 hours agoStatus: Live

Job Summary

Own the editorial content roadmap for medication access by turning insights from physicians, patients, and partners into credible, high-quality customer and industry content. Lead the end-to-end process from idea and research through approvals and distribution across case studies, reports, articles, presentations, webinars, and multimedia. Build repeatable content workflows and partner cross-functionally to adapt and publish content across web, events, sales materials, social, and video.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Mid level

Key Responsibilities

  • •Own the editorial content roadmap across customer stories, industry analysis, educational content, data-driven reports, and partner publications.
  • •Identify the strongest stories and ideas across the customer base, provider network, patient experience, and broader healthcare ecosystem.
  • •Interview clinicians, executives, operators, patients, and industry leaders to uncover the substance behind each story.
  • •Produce case studies, articles, reports, presentations, webinars, testimonials, and other written and multimedia content.
  • •Build a repeatable editorial process and partner with growth, commercial, partnerships, communications, design, and external teams to distribute content.

Pay and Benefits

Salary: USD 180,000 - 240,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceVisionDentalPaid LeaveParental Leave401kFsa OptionCommuter BenefitsDashpassMeal AllowanceDinner

Key Requirements

  • •4–10 years of experience in content strategy, journalism, editorial, customer marketing, product marketing, communications, or a related role.
  • •Exceptional writing and editorial judgment to turn complex healthcare, operational, and technical topics into clear stories.
  • •Experience interviewing clinicians, executives, operators, patients, or other subject-matter experts and earning trust to tell their stories.
  • •A portfolio of high-quality case studies, articles, reports, videos, or other substantive content you personally helped create.
  • •Strong analytical instincts and comfort working with data to identify, validate, and communicate meaningful outcomes and trends.
Experience:4-10 years
Skills:Editorial judgmentInterviewingAnalytical thinkingCross-functional collaborationContent strategy

Company Brief

Tandem
Builds a virtual office platform that helps remote teams connect, collaborate, and communicate in real time with presence, audio rooms, and workspace tools designed to recreate an in-person office experience online.
Industry: Enterprise Software
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