Customer Experience Specialist

Quince
Toronto
Workplace: OnsiteFull timeCAD 24 - 24 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Empathy","Ownership","Accountability","Adaptability","Communication"]

Serve as the human heartbeat behind the Quince brand, owning the end-to-end customer experience across chat, email, phone, and social. Deliver empathetic, brand-aligned resolutions using service tools to answer quickly while maintaining a human touch. Act as a product expert on materials, fits, and care details, improve the experience by flagging recurring friction, and stay calm and accurate during busy or unexpected moments.

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Quince
Quince
1 day ago

Customer Experience Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the human heartbeat behind the Quince brand, owning the end-to-end customer experience across chat, email, phone, and social. Deliver empathetic, brand-aligned resolutions using service tools to answer quickly while maintaining a human touch. Act as a product expert on materials, fits, and care details, improve the experience by flagging recurring friction, and stay calm and accurate during busy or unexpected moments.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own the full customer experience from start to finish, ensuring customers feel seen, cared for, and confident.
  • •Deliver exceptional service across chat, email, phone, and social channels with a refined, brand-aligned tone.
  • •Resolve issues with empathy and intention, aiming to turn resolutions into reasons to shop again.
  • •Use service platforms to find answers quickly and keep customers informed while maintaining the human touch.
  • •Share recurring questions and friction points, and learn product materials, fits, and care details to guide customers confidently.

Pay and Benefits

Salary: CAD 24 hourly
Perks:Hospital CoverageDentalVisionPrescriptionHealth InsuranceLife InsuranceDisability401kPaid TrainingGuaranteed Hours

Key Requirements

  • •High school diploma or GED.
  • •Minimum 2 years of customer service experience.
  • •Comfortable working on-site in the Toronto office (5 days per week).
  • •Comfort adopting new tools and using technology to enhance service quality.
  • •Provide calm, fair judgment under pressure while protecting brand integrity.
Experience:2+ years
Education:High School
Skills:EmpathyOwnershipAccountabilityAdaptabilityCommunication
Languages:English
Tech Stack:AI

Company Brief

Quince
Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.
Industry: Direct to Consumer Brands
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn