Netomi

1 day ago

Senior Product Manager - Autonomous Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Own the end-to-end roadmap for Netomi’s Autonomous Agents in conversational AI, defining how agents reason, plan, execute multi-step tasks, and collaborate across channels. Partner with research, data science, engineering, QA, and delivery to deliver enterprise-ready agent capabilities. Establish evaluation and production observability, run planning/execution cadences, and drive post-release learning through monitoring, incident reviews, and feedback loops.

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own the Autonomous Agents roadmap end-to-end: problem discovery, prioritization, spec writing, delivery coordination, and outcome tracking.
•Translate enterprise customer and partner needs into product requirements with Customer Success, Delivery, and Sales/RevOps.
•Partner with Applied Research and Data Science to define evaluation criteria, benchmark programs, and quality gates for agentic AI capabilities.
•Drive cross-functional alignment across Engineering (Runtime, Studio, Channels, SDKs), QA, and Delivery on scope, dependencies, and launch readiness.
•Establish instrumentation requirements, run planning/execution cadence, and drive post-release learning via monitoring and post-incident reviews.

Key Requirements

•Engineering degree with 5+ years of progressive product management experience; an MBA is a plus.
•Own a complex, multi-surface product area with demonstrated delivery of technical features to enterprise customers.
•Deep understanding of conversational AI and agentic systems, including LLM-based reasoning, tool calling, and multi-step task execution.
•Evaluation methodologies for AI systems (task completion, goal accuracy, regression, and drift) and production observability (tracing, logging, alerting, failure analysis).
•Translate enterprise customer needs into clear, actionable product requirements and lead stakeholders without direct authority.

Experience:5+ yearsConversational AIAgentic AIEnterprise AINLUAI platformsAI/ML deploymentMission-critical environments

Skills:Stakeholder leadershipExecutive communicationCustomer-first mindsetCross-functional alignmentTechnical fluency

Tech Stack:LLMTool callingAgent orchestrationHITL escalationTracingLoggingAlertingAPIsDistributed systemsCloud environmentsAI/ML deployment workflowsLangChainLangGraphModel Context ProtocolOpenAI function callingTool-use patternsFeature flagsCanary rolloutsIncident managementTelemetry

Company Brief

Netomi

Provides an AI-powered customer service platform that automates conversational support across channels, using natural language understanding and automation to resolve customer issues, reduce contact center volume, and improve agent productivity.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Netomi

1 day ago

Senior Product Manager - Autonomous Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Toronto

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Own the Autonomous Agents roadmap end-to-end: problem discovery, prioritization, spec writing, delivery coordination, and outcome tracking.
•Translate enterprise customer and partner needs into product requirements with Customer Success, Delivery, and Sales/RevOps.
•Partner with Applied Research and Data Science to define evaluation criteria, benchmark programs, and quality gates for agentic AI capabilities.
•Drive cross-functional alignment across Engineering (Runtime, Studio, Channels, SDKs), QA, and Delivery on scope, dependencies, and launch readiness.
•Establish instrumentation requirements, run planning/execution cadence, and drive post-release learning via monitoring and post-incident reviews.

Key Requirements

•Engineering degree with 5+ years of progressive product management experience; an MBA is a plus.
•Own a complex, multi-surface product area with demonstrated delivery of technical features to enterprise customers.
•Deep understanding of conversational AI and agentic systems, including LLM-based reasoning, tool calling, and multi-step task execution.
•Evaluation methodologies for AI systems (task completion, goal accuracy, regression, and drift) and production observability (tracing, logging, alerting, failure analysis).
•Translate enterprise customer needs into clear, actionable product requirements and lead stakeholders without direct authority.

Experience:5+ yearsConversational AIAgentic AIEnterprise AINLUAI platformsAI/ML deploymentMission-critical environments

Skills:Stakeholder leadershipExecutive communicationCustomer-first mindsetCross-functional alignmentTechnical fluency

Company Brief

Netomi

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Website LinkedIn