Sr. Voice Engineer I

Yum! Brands
Plano, Louisville
Workplace: RemoteFull timeUSD 109,400 - 167,100 annuallyFunction: IT Operations (Systems/Network Admin)Experience: 3-5 yearsSkills: ["Interpersonal communication","Troubleshooting","Organizational skills","Team collaboration","Mentorship"]

Help architect and design the future state of enterprise voice infrastructure as part of the Collaboration Strategy team. Own roadmap planning for voice and Contact Center technologies, test and research new voice solutions, and manage vendor relationships. Collaborate with Operations Engineers, troubleshoot complex voice problems, maintain production awareness for leadership, and deliver weekly status reports while documenting new processes.

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FursaFursa
Yum! Brands
Yum! Brands
2 days ago

Sr. Voice Engineer I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Help architect and design the future state of enterprise voice infrastructure as part of the Collaboration Strategy team. Own roadmap planning for voice and Contact Center technologies, test and research new voice solutions, and manage vendor relationships. Collaborate with Operations Engineers, troubleshoot complex voice problems, maintain production awareness for leadership, and deliver weekly status reports while documenting new processes.
Location: Plano, Louisville
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Manage voice service contracts and vendor relationships to deliver top-tier service and right-sized solutions.
  • •Architect, test, and research enterprise voice/Contact Center technologies, and create and maintain a technology roadmap.
  • •Work with Operations Engineers to identify voice technology problem areas and solve complex issues using scripts and data.
  • •Sustain knowledge of voice industry trends and recommend process improvements and procedural changes.
  • •Create awareness of production issues and risks to leadership, document new processes, and provide weekly status reports.

Pay and Benefits

Salary: USD 109,400 - 167,100 annually

Key Requirements

  • •3-5 years of technical engineering experience with collaboration platforms from multiple vendors.
  • •3-5 years of Enterprise Voice administration experience with Microsoft Teams Enterprise Voice or Cisco Webex Contact Center.
  • •Knowledge of Webex Contact Center reporting or development (preferred).
  • •Experience in vendor management and internal customer service.
  • •Some college preferred, or equivalent work experience; education in business and/or information systems.
Experience:3-5 yearsEnterprise voiceCollaboration platformsContact centerVendor management
Education:
Skills:Interpersonal communicationTroubleshootingOrganizational skillsTeam collaborationMentorship
Certifications:Microsoft voice certificationCisco voice certification
Tech Stack:Microsoft TeamsTeams PhoneMicrosoft Teams Enterprise VoiceWebex Contact CenterOffice 365MicrosoftCisco

Company Brief

Yum! Brands
Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.
Industry: Restaurants & Food Service
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Louisville, United States
Founded: 1997
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Glassdoor: 3.7
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