Background Screening Specialist

Checkr
Nashville
Workplace: OnsiteFull timeUSD 43,000 - 54,000Function: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Problem-solving","Judgment","Communication","Discretion","Ownership"]

Own an assigned queue of at-risk drug and occupational health screening reports, coordinating outreach that keeps candidates moving and prevents escalations. Proactively notify customers of canceled or turnaround-time (TAT) breaching cases, call clinics to resolve stalled results or missing documentation, and send scheduling/status nudges to candidates. Use discretion to deviate from SOPs when needed, document outcomes, and flag recurring process gaps.

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FursaFursa
Checkr
Checkr
1 day ago

Background Screening Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 41 minutes agoStatus: Live

Job Summary

Own an assigned queue of at-risk drug and occupational health screening reports, coordinating outreach that keeps candidates moving and prevents escalations. Proactively notify customers of canceled or turnaround-time (TAT) breaching cases, call clinics to resolve stalled results or missing documentation, and send scheduling/status nudges to candidates. Use discretion to deviate from SOPs when needed, document outcomes, and flag recurring process gaps.
Location: Nashville
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Action an assigned queue of at-risk drug/OHS reports and determine the right outreach for each case.
  • •Proactively notify customers on canceled reports, TAT-breaching cases, and other at-risk statuses before they become escalations.
  • •Call clinics directly to push stalled results or missing documentation, using coordination and judgment to get movement.
  • •Send scheduling and status nudges to candidates for defined outreach triggers.
  • •Identify recurring failure points and flag process gaps to the broader program.

Pay and Benefits

Salary: USD 43,000 - 54,000
Perks:Health InsuranceDentalVisionPaid LeaveLearning BudgetWellness Stipend

Key Requirements

  • •2+ years in a customer-facing, vendor-facing, or coordination-heavy role.
  • •Experience in clinic, drug and occupational health, or background-screening is a plus.
  • •Comfort on the phone for extended periods with persistent, non-pushy outreach.
  • •HIPAA awareness and sound judgment about what PII/PHI to share or request during clinic conversations.
  • •Strong problem-solving skills and ability to operate in ambiguity when SOPs don’t fully cover the situation.
Experience:2+ years
Skills:Problem-solvingJudgmentCommunicationDiscretionOwnership
Languages:English

Company Brief

Checkr
Provides an automated, AI-driven background check platform for hiring, helping employers run compliant and fast background screenings, identity verification, and continuous monitoring to streamline recruitment and reduce risk.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn