Customer Support Specialist

inDrive
Manila
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail","Accuracy","Professionalism","Ability to work with large volumes"]

Handle omnichannel customer inquiries via phone, email, and chat, resolving issues quickly and accurately. Process returns, exchanges, and customer complaints while keeping thorough interaction records in the CRM system. Provide clear updates on inquiry status, collect and route customer feedback to relevant teams, and ensure customer communication remains professional and efficient. Collaborate with global support teams in a fully remote role within Global Customer Support (APAC).

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FursaFursa
inDrive
inDrive
14 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Handle omnichannel customer inquiries via phone, email, and chat, resolving issues quickly and accurately. Process returns, exchanges, and customer complaints while keeping thorough interaction records in the CRM system. Provide clear updates on inquiry status, collect and route customer feedback to relevant teams, and ensure customer communication remains professional and efficient. Collaborate with global support teams in a fully remote role within Global Customer Support (APAC).
Location: Manila
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to phone calls, emails, and chat messages.
  • •Quickly and efficiently resolve customer issues.
  • •Process returns, exchanges, and customer complaints.
  • •Keep accurate records of each customer interaction in the CRM system.
  • •Collect and forward customer feedback to relevant departments and inform customers about inquiry status.

Key Requirements

  • •Excellent oral and written communication skills in Filipino and English.
  • •Ability to conduct dialogue politely and professionally.
  • •Ability to work with large volumes of information.
  • •Strong attention to detail and accuracy in documenting interactions.
  • •Proficiency in PC and basic office programs, with experience using CRM systems and other specialized software.
Skills:CommunicationAttention to detailAccuracyProfessionalismAbility to work with large volumes
Languages:FilipinoEnglish
Tech Stack:CRMPhoneEmailChatPCOffice programs

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn