Incident

3 weeks ago

Expansion Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own an end-to-end book of commercial customers and drive expansion for companies outgrowing their current plans. Partner with Customer Success and the wider GTM team to understand what’s happening in each account, then pull in Sales and Product when needed. Use AI to build account plans faster, identify expansion signals early, and draft outreach that feels truly personal—while testing what works to improve the expansion playbook.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own an end-to-end commercial customer book, keeping customers and driving growth.
•Spot usage outgrowing current plans and determine when accounts are ready to expand into more of the offering.
•Coordinate closely with Customer Success and the wider GTM team to feed account insights back into how the company sells.
•Bring in Sales and Product when an account needs additional support to unlock expansion.
•Use AI to build account plans and outreach, identify expansion signals early, and test approaches to improve performance.

Pay and Benefits

Salary: GBP 72,500 - 97,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceAnnual LeavePensionEquityParental LeaveLearning BudgetAi Spend

Key Requirements

•Have experience in the expansion side of account management, including renewal conversations that demonstrate account growth versus retention.
•Be comfortable with senior technical stakeholders (e.g., CTOs or VPs) and handle pushback confidently.
•Stay engaged when deals get difficult, focusing on the challenging opportunities rather than avoiding them.
•Be genuinely interested in AI tooling and enjoy breaking down workflows to find faster ways to operate.
•Thrive in early-stage startup environments where there’s no fixed playbook and you can tweak the approach as you learn.

Skills:Revenue focusStakeholder managementResilienceProblem-solvingAdaptability

Tech Stack:AI

Company Brief

Incident

Provides an all‑in‑one incident management platform that integrates on‑call scheduling, incident response, status pages and AI automation to help engineering teams detect, coordinate, resolve, and learn from software outages.

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2021

Glassdoor: 4.4

Website LinkedIn Glassdoor

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Incident

3 weeks ago

Expansion Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own an end-to-end commercial customer book, keeping customers and driving growth.
•Spot usage outgrowing current plans and determine when accounts are ready to expand into more of the offering.
•Coordinate closely with Customer Success and the wider GTM team to feed account insights back into how the company sells.
•Bring in Sales and Product when an account needs additional support to unlock expansion.
•Use AI to build account plans and outreach, identify expansion signals early, and test approaches to improve performance.

Pay and Benefits

Salary: GBP 72,500 - 97,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceAnnual LeavePensionEquityParental LeaveLearning BudgetAi Spend

Key Requirements

•Have experience in the expansion side of account management, including renewal conversations that demonstrate account growth versus retention.
•Be comfortable with senior technical stakeholders (e.g., CTOs or VPs) and handle pushback confidently.
•Stay engaged when deals get difficult, focusing on the challenging opportunities rather than avoiding them.
•Be genuinely interested in AI tooling and enjoy breaking down workflows to find faster ways to operate.
•Thrive in early-stage startup environments where there’s no fixed playbook and you can tweak the approach as you learn.

Skills:Revenue focusStakeholder managementResilienceProblem-solvingAdaptability

Tech Stack:AI

Company Brief

Incident

Industry: Developer Tools

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2021

Glassdoor: 4.4

Website LinkedIn Glassdoor