Training and Development Specialist -Collection Team

Fiserv
Georgia, Florida
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 4+ yearsEducation: high_schoolSkills: ["Coaching","Instructional design","Adult learning","Training facilitation","Needs assessment"]

Develop and deliver training for collections associates (1st and 3rd party environments), including new-hire onboarding and ongoing coaching tied to call quality, compliance, and performance KPIs. Train teams on FDCPA guidelines, call handling, and documentation, using needs assessments to identify gaps and improve results. Support the design of collections training content, partner with Operations on KPI reinforcement, and assist with LMS administration, scheduling, and training logistics.

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FursaFursa
Fiserv
Fiserv
5 days ago

Training and Development Specialist -Collection Team

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Develop and deliver training for collections associates (1st and 3rd party environments), including new-hire onboarding and ongoing coaching tied to call quality, compliance, and performance KPIs. Train teams on FDCPA guidelines, call handling, and documentation, using needs assessments to identify gaps and improve results. Support the design of collections training content, partner with Operations on KPI reinforcement, and assist with LMS administration, scheduling, and training logistics.
Location: Georgia, Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Facilitate new-hire training programs for collections (1st and 3rd party).
  • •Deliver ongoing coaching and refresher training on call quality, compliance, and performance metrics.
  • •Train associates on FDCPA guidelines, call handling, and proper documentation.
  • •Use needs assessments to identify performance gaps and recommend training solutions.
  • •Support LMS administration, scheduling, and training logistics while partnering with Operations to reinforce collections KPIs.

Pay and Benefits

Equity and Bonus:Equity
Perks:Paid HolidaysHealth InsuranceDentalVisionLife InsuranceDisability InsuranceTuition AssistancePaid ParentalPaid LeaveEsppRetirement

Key Requirements

  • •High school diploma required; bachelor’s degree preferred.
  • •4+ years developing and facilitating training in a call center or collections environment.
  • •2+ years of direct collections experience (1st or 3rd party), preferably in a bank or financial institution.
  • •Strong knowledge of FDCPA and collections compliance requirements.
  • •Experience with adult learning principles and instructional design, including training facilitation across multiple formats.
Experience:4+ yearsCall centersCollectionsFinancial servicesBanking
Education:High School
Skills:CoachingInstructional designAdult learningTraining facilitationNeeds assessment
Tech Stack:Articulate StorylineLMS

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn